Job Description
The Member Services Coordinator manages the member management software system for the Department of Recreational Sports, including training student employees throughout all facilities and general setup and administration; act as department liaison to Student Life Information and Technology regarding system updates and maintenance; directly leads a team of 125 student employees and two graduate assistants in Member Services at the Recreation and Physical Activity Center (RPAC); works closely with Staff Training and Development Coordinator to create customer service training.

MINIMUM REQUIRED QUALIFICATIONS:
Bachelor's degree or equivalent experience. 3 years of relevant experience required. 4-8 years of relevant experience preferred.

DESIRED QUALIFICATIONS:

Experience with Member Management Software used for Collegiate Recreation.

2 years GA experience or one year professional staff experience.

Master's Degree

CRM: FUNCTION: Sales and Customer Service, SUB-FUNCTION: Customer Service, CAREER BAND: People Leader - Managerial, CAREER LEVEL: M1.

MISSION

The Office of Student Life fosters students development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

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