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Design, plan and implement a comprehensive suite of customer support services to ensure a high degree of customer satisfaction among prospective and current students and all stakeholders of the Graduate School. Provide administrative support services within the Graduate School to ensure the operations of the School achieve a high level of efficiency.
Minimum Requirements
Bachelor’s degree and 2 years prior experience in customer support services or administrative assistance required. Master’s degree preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Strong writing and organizational skills, experience in customer service, knowledge of higher education and admissions processes, strong interpersonal skills and experience interacting with diverse populations/individuals are required. Excellent computer/technology skills, particularly word processing, creating digital content, spreadsheets and databases are required. Must be highly organized and show great attention to detail. Must be highly-proficient in Microsoft Office 365 suite and managing information in Teams and SharePoint. Ability to interpret policies and procedures and exercise discretion is required. Must be able to be certified in the federal Family Educational Rights Protection Act (FERPA) and adhere to data security policies and regulations. Must be comfortable working with procurement systems, complex budgets, data entry, document verification, and cross-training to provide support to other staff members.
Additional Comments Regarding Position
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.
Provides high-level administrative and operational support to the Dean, Associate Dean, and other staff in the Graduate School. Manages calendars, schedules meetings, coordinates travel, prepares agendas, records meeting minutes, and oversees office operations.
Serves as the point of contact for internal and external stakeholders, ensuring professional communication and efficient workflow across the office.
Manages a regular newsletter and assists with communications and public relations through social media and other means.
Essential or Marginal
Essential
Percent of Time
25
Activity
Graduate Admissions & Enrollment Support:
Supports graduate admissions and enrollment management by overseeing correspondence with prospective students and applicants via email, phone, and office visits. Assists the Executive Director of Graduate Admissions and Marketing through admissions database work, and maintains applicant records using systems such as Banner, CRM platforms (e.g., TargetX), SharePoint, Teams and related databases. Monitors application progress, assists with applicant management and communication regarding incomplete files, and assists with processing committee decisions, acceptance materials, and new student onboarding processes.
Essential or Marginal
Essential
Percent of Time
20
Activity
Events, Programs & Special Projects Management:
Develops, organizes, and manages Graduate School events and special initiatives in collaboration with the Dean, Associate Dean, and relevant campus partners. Events may include orientation programs, commencement activities, graduate student recognition ceremonies, alumni receptions, retreats, workshops, and Graduate Education Week programming. Coordinates logistics, budgets, communications, and vendor relations for successful execution.
Attending occasional events (typically one per month) in the evening or on weekends will be required.
Manages office activities, calendars, procurement and purchasing, and the inventory and space for the Graduate School office. Assists with foundation account expenditures, grant-related transactions, reconciliations, and preparation of monthly budget summaries for leadership. Assists the Graduate Enrollment and Budget Manager with rectifying and balancing the budget following expenditures as per compliance with institutional policies and processes financial documentation in a timely manner.
Serves as liaison to campus offices, academic departments, alumni, advisory boards, and external stakeholders on behalf of the Dean and Associate Dean. Coordinates meetings, prepares reports, maintains records, and supports strategic projects, program reviews, and special administrative initiatives.
Supervises student workers and temporary staff supporting office operations.
Founded in 1770, the College of Charleston is the oldest institution of higher education south of Virginia and the 13th oldest in the United States. The College has earned a reputation for excellence in the liberal arts and sciences throughout its nearly 250-year history, and this remarkable tradition provides a strong foundation for 21st century learning. The College is also one of the largest and most sought-after employers in the region. The College is more than just a place to work; it’s a place where you can build a career and make a difference for our students and the community. We offer a wealth of benefits, resources and learning opportunities.