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Details
Posted: 18-Jun-26
Location: Newark, Ohio
Type: Full-time
Internal Number: 7243516
Student Services Specialist
Central Ohio Technical College
Posting Number: PA700596P
Classification Title: Services Specialist
Classification Code: 0697
Working Title: Student Services Specialist
Position Type: Staff
Contract Length (Full-Time Faculty Only): Not Applicable
Hiring Range: $15.50hr. to $19.50 hr. (fy26)
Full-Time/Part-Time: Full Time
Position Status: Regular
Department: Gateway-Advising
Posting Date: 06/15/2026
Minimum Qualifications/Requirements:
- Associate degree required or an equivalent combination of education and relevant experience
- Related coursework or degree must be from a regionally accredited institution in business, communications, public relations, or a related field
- Minimum of one year of customer service or customer-facing experience, including in-person, telephone, or virtual interactions, preferably in a fast-paced or high-volume environment
- Proficiency in office software applications, email platforms, and web-based systems
- Strong verbal and written communication skills with the ability to communicate professionally and effectively
- Demonstrated ability to respond to customer inquiries by assessing needs, resolving issues, and connecting individuals with appropriate resources
- Ability to prioritize and manage multiple responsibilities while maintaining accuracy and attention to detail
- Experience interacting with and supporting individuals from diverse backgrounds and populations
- Ability to maintain confidentiality and appropriately handle sensitive information
- Successful completion of a background check is required
Preferred Qualifications:
- Bachelor's degree from a regionally accredited institution
- Experience working in higher education, K-12 education, or other service-oriented environments with complex processes, such as healthcare or banking
- Experience using CRM systems, student information systems, or appointment scheduling and queue management tools
- Experience supporting non-traditional, first-generation, or high school students
- Bilingual or multilingual communication skills preferred
Summary of Duties:
Provides comprehensive customer service in a high-volume, fast-paced environment as the initial point of contact for prospective and current students visiting the Gateway. Assists students in person, by phone, and via email with questions related to admissions, registration, testing, advising, financial aid, and other enrollment services, while referring individuals to appropriate college resources when needed. Supports Gateway Connect, the enrollment communications center, by scheduling appointments and guiding students through enrollment processes. Serves a diverse population including adult learners, high school students, visiting students, faculty, staff, parents, and community members. Provides administrative support to Gateway leadership and contributes to efficient daily operations.
Location: Newark
Work Hours: Monday through Friday, 8 am to 5 pm; occasional evenings/weekends may be required.
Closing Date: 06/29/2026
Open Until Filled No
Special Instructions to Applicants:
To apply, please visit: https://jobs.cotc.edu/postings/5956
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About Central Ohio Technical College
Central Ohio Technical College and The Ohio State University at Newark share the same campus.Central Ohio Technical College (COTC) is a state-assisted, post-secondary institution of higher education offering associate degree and certificate programs. COTC was chartered by the Ohio Board of Regents in 1971 and has been accredited by the Higher Learning Commission (HLC) since 1975. The COTC service district includes Licking, Knox and Coshocton counties. COTC is committed to unlocking the full potential that lives within each student. We award associate degrees and certificates in high-demand fields to get you into a career quickly. COTC also awards transfer degrees that start you on your path to a bachelor’s degree. Whatever your goal, we equip you with the knowledge and confidence to (re)define what’s possible.The Ohio State University at Newark offers the best of the Big Ten educational experience, including a rich research heritage and academic excellence. Small class sizes and interaction with faculty through research projects are unique features at Ohio State Newark. Students can complete bachelor's degree programs in education, nursing (RN to BSN), business, English, history an...d psychology. In addition, students can complete master's degrees in Early/Middle Childhood Education (M.Ed.) and in Integrated Teaching and Learning (M.A.), and most of the coursework for the master's in social work (M.S.W.). Students can take courses toward other Ohio State degree programs, and then transition on to the Columbus campus.
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https://careers.nbprs.org/jobs/22361640/student-services-specialist
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