Job Title

Workplace Operations Analyst

Job Description Summary

This role is responsible for overseeing end-to-end workplace operations and employee experience across offices and remote environments. It focuses on ensuring smooth daily operations, managing vendors and budgets, maintaining compliance and safety standards, and supporting multiple locations effectively.
At the same time, the role plays a key part in enhancing workplace culture and engagementâ”through events, communication, and employee-focused initiativesâ”while building strong relationships with stakeholders and continuously improving processes to deliver a high-quality, efficient, and sustainable workplace.

Job Description

About the role:

• Deliver high-quality Workplace Services across offices and remote setups.
• Build strong stakeholder relationships through regular engagement with business leaders.
• Manage helpdesk tickets (Famis360 & ServiceNow) efficiently and within SLA timelines.
• Oversee workplace operations across hubs, remote offices, coworking spaces, and WFH support, including site visits.
• Ensure compliance with Workplace Operations policies and standards.
• Lead Health & Safety initiatives (risk assessments, first aid, fire safety, evacuations).
• Drive sustainability initiatives aligned with company and partner objectives.
• Manage budgets, cost control, vendor consolidation, and office supplies procurement.
• Oversee vendor performance, contracts, and relationships to meet KPIs and SLAs.
• Manage daily office operations (mail, storage, facilities upkeep) and office moves/reorgs.
• Plan and execute workplace events, employee engagement activities, and internal communications to enhance employee experience.
• Support security, business continuity, CSR initiatives, and continuous process improvements, including ad-hoc tasks.

About you:

• Degree in Facilities Management, Building Services, or a related business field.
• Relevant hands-on experience may substitute for formal education.
• Familiar with modern workplace concepts and evolving workspace trends.
• Strong knowledge of Facilities Management processes and best practices.
• Understanding of Health & Safety regulations within the FM industry.
• Proficient in supply chain and vendor management principles.
• Experience in preparing monthly reports on service delivery and compliance.
• Proven ability to manage multiple offices across regions.
• Strong interpersonal skills with a proactive, âœcan-do❠attitude.
• High attention to detail with a strong customer service mindset.
• Ability to engage stakeholders, build trust, and communicate effectively.
• 3â“5 years of relevant work experience.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: âœCushman & Wakefieldâ