GENERAL DESCRIPTION OF POSITION

The Executive Director/Account Manager, Association & Client Services provides strategic, operational, and financial leadership for all assigned CGi clients.  This role is multifaceted including governance and board support, meeting planning, strategic planning and financial management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as an Account Manager for all assigned clients.
• Collaborate with the board of Directors to identify, create, and implement strategic plans to actualize business objectives.
• Monitor client operations and ensure employees and business practices comply with regulatory and legal requirements.
• Develop partnerships with client stakeholders, industry regulators and other relevant parties.
• Identify potential risks and opportunities within the client and its environment to protect business interests.
• Represent the company at social and corporate events in ways that strengthen the brand and communicate the company’s message.
• Develop and implement strategies aiming to promote the client’s mission and “voice”.
• Act as the public speaker and public relations representative of the client in ways that strengthen its brand.
• Understand the client’s financial standing, report and ensure fiduciary accountabilities.
• Create remedial actions for any identified issues and conduct crisis management when necessary.
• Provide strategic recommendations for growth, member engagement, and revenue diversification.
• Maintain awareness of industry trends, standards, and advancements, and influence change/improvements as needed.
• Oversee and ensure CGi client standards for meeting planning, finance / budgeting, marketing, membership data, etc.
• Collaborates with Executive Team and Business Development to evaluate potential client growth and ROI for CGi.
• Maintains an annual client calendar for CGi department awareness.
• Ensures client contract renewal and retention.

EDUCATION AND EXPERIENCE

• Bachelor’s degree from an accredited college or university required. Master’s degree is preferred
• Minimum of 5 years’ experience in a related field. Previous association management experience required
• Certified Association Executive certification preferred
• Demonstrated experience successfully managing customer service. Experience working with Customer Relationship Management (CRM) systems
• Enthusiastic approach, self-reliant and the ability to work successfully with minimal supervision are critical to success
• Experience creating and managing departmental budgets, to achieve annual revenue and expense goals
• In depth knowledge of corporate governance principles and managerial best practices
• Experience in developing strategies and plans
• Proven relationship building skills. Promotes cooperation and mutual support to achieve goals.
• Exceptional time and project management ability and highly detail-oriented
• Ability to work in a fast-paced environment and constantly striving toward service improvement and standards of excellence
• Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results
• Ability to professionally receive direction and feedback and subsequently modify leadership/style to achieve CGi/client goals as well as successful collegial collaboration

COMMUNICATION AND CRITICAL THINKING SKILLS

• Superior attention to detail, organizational and follow up skills
• Excellent verbal, written, and interpersonal communication skills
• An analytical mind capable for “out-of-the-box” thinking and problem resolution
• Strong presentation skills

SOFTWARE SKILLS REQUIRED

• Proficient: Microsoft Word, Excel, and Outlook
• Customer Relationship Management (CRM) systems (e.g., Salesforce) and databases (e.g., MS Excel)

EXPECTED TRAVEL

• Availability for 15% travel per year, including some weekends

EQUAL EMPLOYMENT OPPORTUNITY

CGi is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.

About CGi / American Case Management Association

At CGi, our mission is to create growth and strategic results for associations, businesses, meetings, and events. We are a small (under 50 employees), but progressive company with our headquarters in Little Rock, Arkansas and staff located across the U.S. You can find out more about what we do by visiting our web site at http://www.cgiresults.com and also visiting our client site at http://www.acmaweb.org/ CGi provides an array of services: association and event management services, as well as educational and analytical products/services to hospitals and health system clients. Our commitment to maintaining the highest standards of quality and client satisfaction allows us to facilitate the growth and success of each of our valued clients. We believe that our employees and their contributions are critical in this mission.

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