Posted: 12-Jun-26
Location: US-REMOTE
Type: Full Time (Remote Only)
Additional Information:
POSITION SUMMARY
The Director of Membership and Governance will have oversight for governance and membership related projects and activities for ISA and will support the Executive Director/CEO, Executive Board, and committees. They will perform organizational tasks related to ISA’s mission, support operational and volunteer initiatives, and manage projects and tasks as directed. Regularly handles and maintains confidential and non-routine information and communications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Governance
- Provide interpretation of governing documents, including bylaws, policies, and charters, to resolve issues for the Executive Board and its committees, sometimes working with legal counsel.
- Advise the Executive Board, senior volunteers, and staff on governance-related topics, ensuring continuity in the face of annually changing volunteer leadership.
- Oversee content management for all governance, Board, volunteer, and related web pages.
- Create and maintain archives of agendas, audit-ready meeting minutes, and other documentation for the Executive Board.
- Regularly review association policies and recommend revisions as necessary to ensure accuracy, effectiveness, and compliance with governing rules.
- Oversee the Society code of conduct review procedure, working with legal counsel as necessary.
Executive Board Support
- Organize and provide support for Board meetings, including agendas and guidance in parliamentary procedure.
- Plan and support onboarding of the Society president, developing and sustaining a strong relationship in support of the Executive Director/CEO.
- Develop and conduct orientation and organizational training for Executive Board members to ensure an understanding of fiduciary responsibilities and to develop a high-functioning board.
- Oversee the development and implementation of the Society’s policies, including collection of necessary information and assisting with the rollout of communications.
- Collaborate with the Executive Director/CEO and Society officers to support the development and success of the organization’s strategy.
Volunteer Support
- Lead the development and realization of a comprehensive program for supporting staff liaisons with volunteer recruitment, engagement, retention, and recognition.
- Oversee and support elections, including facilitating recommendations for volunteer leadership, nominations, and creation of the annual election ballot and related election processes.
Membership
- Lead the development and realization of a comprehensive membership vision and supporting strategies that align with broader organizational goals and yield measurable results.
- Lead the development and realization of a comprehensive program for member recruitment, engagement, retention, and recognition.
- Oversee all membership-related administrative functions (e.g., annual renewal cycles, data integrity) with a commitment to continuous quality improvement.
- Promote a member-centric culture by raising awareness of key membership-related initiatives, developments, and trends.
- Ensure the collection, analysis, and application of data and analytics to inform decision-making and monitor current and future membership and participation trends.
- Oversee the development of membership-related content for ISA’s major channels, such as the website, webinars, newsletters, and publications.
- Responsible for the overall success of and improvements to ISA Connect.
- Responsible for the overall success of and improvements to the Society awards, Fellows recognitions, and scholarships programs.
- Responsible for the development and management of programs to support and engage students.
- Responsible for the overall success of the career center and career skill learning opportunities.
- Oversee all functions related to the Geographic Assembly, sections, and districts, including compliance, health, rebates, program development, and collaboration.
- Optimize the relationship between ISA and its sections to ensure delivery of an unparalleled, consistent membership experience.
- Responsible for ongoing education to section volunteers.
- Work closely with Marketing to ensure that core themes and messages meet the needs and expectations of key audiences and are delivered consistently across all components.
Management
- Recruit and retain highly qualified staff for membership, providing ongoing professional mentoring to develop individual knowledge bases and skill sets.
- Establish a performance-oriented, accountable culture.
- Participate in organizational strategy-setting initiatives, including strategic planning and budgeting.
- Develop, monitor, and adjust budgets and forecasts.
- Promote cross-organizational awareness and collaboration.
- Serve as a source of membership and association governance-related expertise for staff, leaders, and other stakeholders.
SUPERVISORY RESPONSIBILITIES
The position directly supervises two staff and indirectly supervises two additional staff.
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent organizational, planning, interpersonal communication, diplomacy, and project management skills.
- Ability to understand association structure, policy, procedures, and protocol.
EDUCATION, CERTIFICATIONS, AND LICENSES
Bachelor’s degree and specialized knowledge of associations, motivation, and other behavioral factors of volunteerism. Demonstrated knowledge, as evidenced through the Certified Association Executive (CAE) credential or other relevant experience.
EXPERIENCE
Requires ten years of related experience or comparable training and experience.
TRAVEL
Domestic and international travel is required.
