Posted: 29-Apr-26
Location: Virginia
Type: Full Time
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Internal Number: JR-97667
Sentara Williamsburg Regional Medical Center is hiring a Manager, Patient Experience. This is a Full Time role in Williamsburg, VA.
Hours: Monday to Friday, 8am to 4pm
The Manager of Patient Experience will manage day-to-day patient services operations in a healthcare facility. Coordinate with medical professionals to ensure quality patient care and services. Develop and implement policies and procedures to improve patient services and performance standards. Handle patient complaints and resolve their issues in a timely and professional manner. Recruit, train, and supervise patient services staff Monitor patient satisfaction and implement programs to improve it. Coordinate with healthcare providers, insurance companies, and patients for billing and payment. Prepare budgets for the patient services department and ensure that expenses are within budget limits. Ensure compliance with healthcare laws, regulations, and standards. Participate in meetings and seminars to stay updated with the latest trends in patient services management.
This role will have total accountability around patient experience at SWRMC and cover all units. They work closely with patient advocacy and do interdisciplinary rounding with physicians and providers to observe and recommend changes based on trends and action items. This role will be presenting in executive leadership meetings and reporting on tracking, trends and experience data.
Education
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Bachelor degree required
Certification/Licensure
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None required
Experience
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3 years of Customer Relations experience required
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Excellent written and verbal communication required
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MS Office suite competency preferred
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Data analysis and reporting experience highly preferred
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Patient Advocacy or similar experience preferred
