Posted: 21-Mar-25
Location: Sumterville, Florida
Type: Full Time
Required Education:
General Purpose of Job
The Key Account Consultant (KAC) oversees account management tasks, serving as a vital link and coordinator to address and resolve concerns from members and the community, while nurturing the comprehensive relationship between the utility, members, and the community to enhance satisfaction. The KAC is responsible for managing a tiered portfolio of Key Accounts as outlined in SECO’s Key Account Category Management Plan, delivering presentations and engaging with various civic and community groups as deemed advantageous to the Cooperative, and strengthening ties with Key Accounts and influential community business leaders. This role involves forging and sustaining direct connections with Key Accounts and the community, functioning as a liaison between these entities and SECO’s internal teams regarding billing, construction projects, general inquiries, and other account-related issues. The KAC fosters robust, reliable, and meaningful relationships with designated major Key Accounts, supporting them in navigating account inquiries, expansion opportunities, load adjustments, communications, and additional requirements.
Education
- Bachelor’s degree in Business Administration, Marketing, Public Relations or business-related field
- Job-related experience may be substituted for the required education on a year-for-year basis.
Experience
- Five (5) years’ experience in directly related electric utility experience with extensive customer contact.
- Preferred: Job experience assisting large commercial/industrial customers.
Certifications
- National Incident Management System Certification – must obtained within 6 months of employment
- Certification as Certified Key Account Executive (CKAE) – must be certified within 2 years of employment
- Preferred: Certification as Certified Economic Developer (CEcD)
Other Requirements
- Ability to operate a variety of office equipment, including a personal computer, printers, copy machines, telephone, and fax machine.
- Available to Key Account customers 24/7 to serve as a single point-of-contact to initiate and expedite resolution of concerns.
- Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
- A valid Florida driver’s license for regular driving privileges of a company vehicle, must have and maintain an acceptable driving record as determined by SECO Energy.
- Frequent business travel and field work during and after hours to customer facilities in all areas of SECO Energy’s service territory, Emergency Operations Centers, Economic Development meetings, Chamber of Commerce functions and various other related functions and facilities as deemed necessary; exposure to adverse elements of weather; room setup and breakdown for programs and presentations.
- Normal work hours will be eight (8) hours Monday through Friday, between 8:00 am to 5:00 pm.
- Successful completion of pre-employment background check, physical and drug screen.
Living Requirement
Must live within one (1) hour from the assigned reporting location. Employees who live more than one (1) hour from their assigned reporting location must relocate within 6 months of employment.