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POSITION SUMMARY Assigned to the Technology Support Services work center, the IT Support Technician assists with the maintenance and support of FEC’s information and communications technology (ICT) infrastructure. Provides support and assistance with documenting, monitoring, and diagnosing problems related to network management, solution implementation, and cybersecurity. Assists with information system implementations/upgrades and the deployment and monitoring of security controls. Responds to and documents solutions associated with end-user requests for assistance on a variety of technology use topics. REASONABLE ACCOMMODATIONS STATEMEN
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