Outreach Representative

Location:
Pay:
Pay Type:
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General Purpose: Under the supervision of the Marketing Program Assistant and the Marketing Coordinator, the Outreach Representative is responsible for in-person outreach activities, acting as an ambassador for Aztec Recreation. The Outreach Representative will consistently be an Aztec Recreation presence on campus and at SDSU special events. The role is responsible for touring guests, special event production, as well as giving presentations. The Outreach Representative is responsible for upholding the Aztec Recreation values of Wellness, Integrity, Safety, Service, Professionalism, Excellence, and Respect.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

• The Outreach representative will set-up and break-down outreach tables, games and other materials on each shift, spending time outdoors on campus, interacting with students, driving an electric cart and hauling materials from the ARC to various campus locations
• The Outreach representative will seek collaborative opportunities to share Aztec Recreation programs and membership benefits with targeted student groups including classroom and club/organization presentations
• The Outreach representative will work closely with the AR Multimedia

Communications Assistant and A.S. social media managers to complete social media contests and giveaways

• The Outreach representative must be fully knowledgeable of all the Aztec Recreation products and their benefits (economic, physical, and mental) and be able to accurately and clearly communicate with multiple target audiences
• The Outreach representative will target SDSU Faculty/Staff, and the community in purchasing memberships, working directly with current and potential customers, selling Aztec Recreation memberships and providing information relevant to paying members
• The Outreach representative will ensure that each customer encounter is courteous and efficient
• The Outreach representative will attend all staff mandatory staff meetings and training
• The Outreach representative will assist with planning, staffing and promoting special events
• Completes other duties as necessary

Customer Service and Collaboration

• Establishes and maintains working relationships with various A.S. and University departments
• Greets all students and members in a timely manner, and initiating conversations
• Assists all students and members with questions and/or comments
• If unable to assist, refers student/member to someone who can
• Maintains positive and effective working relationships with all students/members
• Informs supervisor of any customer issues

Safety

• Ensures daily activity is conducted with safety of staff and members of the SDSU community as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
• Adheres to Associated Students' Code of Safe Practices
• Reports accidents to supervisor and reviews changes required to avoid reoccurrence. Ensures proper documentation is completed for each accident

(employee and/or non-employee) and forwards to supervisor

• Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately

QUALIFICATIONS

Minimum & Preferred Requirements Education:

• Students must be enrolled in at least half time units at SDSU (6 units undergraduate; 3 units graduate).
• International students must have full-time enrollment at SDSU (12 units undergraduate; 6 units graduate).
• Global Campus units do not meet the SDSU unit requirements.
• Must be in good academic standing
• Must be eligible to work in the United States
• Business or communications student preferred
• Those with less than one year remaining at SDSU need not apply

Experience:

• Excellent communication skills and ability to work well with diverse staff and customers required
• Product ambassador, sales or customer service experience preferred
• Knowledge and enthusiasm for recreation programs is preferred
• A proactive, positive, and conscientious demeanor is required License & Certification:
• American Red Cross First Aid and CPR/AED certifications are required
• Valid California Drivers' License and proof of automobile insurance are required

Trainings:

• Aztec Recreation new hire training(must be completed within 30 days of hire)
• Anti-Harassment training (must be completed within 30 days of hire)
• Workplace Violence Prevention Plan Training (Must be completed within 30 days of hire)
• Gender Awareness Training (Must be completed with 30 days of hire)

PERFORMANCE EXPECTATIONS

• Must be a self-starter and be willing to initiate interactions with others
• Must be able to work under pressure in stressful situations and make respectable decisions
• Must be comfortable with computers, social media and working in a fast-paced environment
• Must be capable of maintaining positive working relationships with staff and customers
• Must be able to exercise tact and exhibit sound professional judgment
• Must be able to work with confidential items and understand the importance of confidentiality in project work
• Strong organizational skills required
• Must be able to follow oral and written directions and follow projects through to completion
• Must be punctual and regular in attendance: arrive on time and ready for the workday
• Must be professional and courteous at all times
• Must be able to work well with different work styles
• Must possess a friendly attitude and demeanor

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work under pressure and handle multiple priorities
• Excellent interpersonal skills; ability to relate and communicate effectively with a diverse population of students, staff, faculty, colleagues and guests
• Must have strong English language skills and the ability to read, write and verbally communicate at a level appropriate to the duties of the position

SCHEDULE & WORKING CONDITIONS

This is a part-time position. Must be able to work up to 20 hours per week including some evenings and weekends; employee schedules vary according to business needs. Availability 11am - 2pm at least two days per week is required. Outreach Representative drives an electric cart and must have a current Driver's License and California driver's insurance. All Aztec Recreation employees must have or obtain CPR/AED and First Aid Certification. All Aztec Recreation student staff must complete new hire orientation within one month of hire and complete on-the-job Safety Training regularly. Must be available to work during the summer.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work conditions may vary depending upon the location of events; events may occur indoors and outdoors, therefore requiring exposure to a variety of elements. While working indoors, the lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Indoor work is generally performed within an office environment with standard office equipment available and in a recreation environment with standard gym and sports equipment. This position requires the individual to spend time outdoors and long hours standing and speaking. When working outdoors for program activities, exposure to sun, heat, wind, rain, weather and other outdoor elements is expected. Outdoor areas will include campus walkways and courtyards, field areas, pools, and courts. Work may involve exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, and/or loud noises.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include but are not limited to: walking, walking over rough or uneven surfaces, bending, stooping, climbing, and working in confined space, lifting, pushing, pulling and carrying loads up to 50 pounds (unassisted) and 75 pounds (with assistance). Work will require standing and moving for extended periods. This position also calls for occasional business-related driving.

RELATIONSHIPS

Inside the Organization:

• Receives direction and supervision from the Marketing Program Assistant and the Marketing Coordinator

EMPLOYMENT CATEGORY: Range I $17.75 Per hour

AR 2034


To apply, visit https://asjobssdsu.applicantpro.com/jobs/3955616







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