Program Services Coordinator - Degree Audit


Campus: Cañada College

FLSA Status: Non-Exempt

Salary Schedule: 60

Bargaining Unit: CSEA

Months Per Year: 12

Hours Per Week: 37.5

Mandated Reporter: Yes

Campus Security Authority: No

Under direction, the Program Services Coordinator - Degree Audit performs the evaluation of incoming transcripts and district coursework for awarding of degrees and certificates, and maintaining functionality of the degree audit system to ensure accuracy of all aspects of the program. A high degree of independent judgment and creativity is required to adequately represent the college and program, to serve as a technical resource person for the program, and to design original program components and services. Public contact is extensive and includes students, staff, other educational institutions, community and business representatives, governmental agencies, and the general public for the purpose of exchanging program information and services. Consequences of errors in judgment can be costly in public relations, staff and employee time; however, management controls and prescribed procedures limit the risk of serious consequences. The Program Services Coordinator - Degree Audit can train and lead the work of other clerical staff, volunteers, and student assistants as assigned.

Duties and Responsibilities
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Exchanges information with students, faculty, staff, other educational institutions, governmental agencies, and the general public regarding policies and procedures, confidential and other records, and services, programs, and activities
2. Performs the complex and technical task of modifying, updating, and maintaining the computerized degree audit system
3. Reviews performance metrics of the degree audit system to ensure accuracy, functionality, and reliability
4. Evaluates incoming academic transcripts for equivalent SMCCCD courses using ASSIST and College Source
5. Analyzes and authenticates course level, content, and unit values of transfer coursework
6. Enters appropriate transfer equivalencies into the degree audit computer system
7. Certifies fulfillment of degree, certificate, IGETC, and CSUGE requirements
8. Posts degrees and other information, such as academic honors, service learning, etc., on permanent academic records (transcripts)
9. Generates graduation, certificate, and other statistical reports as requested
10. Processes credit by examination grades
11. In consultation with departments and faculty, interprets and applies college catalog, district, and college policies and procedures as related to degree and certificate requirements
12. Recommends changes to the college catalog
13. Updates and maintains procedural documentation of the degree audit system
14. Trains, schedules, and monitors the work of staff as assigned
15. Provides assistance to staff with the resolution of more complex issues
16. Participates in college and district committee assignments
17. Performs other related duties as assigned

Employment Standards (acquired through education, training, and/or experience)

Knowledge of:

1. Community college courses, curriculum, graduation, and transfer requirements; familiarity with community college credit evaluation policies and procedures
2. State colleges and universities and general education requirements; knowledge of applicable and available community, business, governmental, and educational resources

Skill in:

1. Establishing and maintaining respectful and sensitive working relationships with people who are diverse in their academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds
2. Establishing and maintaining effective and efficient working relationships
3. Training, directing, and coordinating the work of others
4. Interpreting and explaining rules, regulations, procedures, and policies regarding transcript evaluation, graduation, degree, and transfer requirements
5. Using a database and a variety of computer software to enter, modify, format, and retrieve complex data
6. Oral communication, including public speaking
7. Written communication
8. Interviewing, assessment, and evaluation
9. Researching, compiling, and formatting a variety of statistical and other data reports

Ability to:

1. Analyze and solve computer program software issues
2. Lead and participate in effective and efficient customer service work teams
3. Work independently with little direction, including the ability to prioritize assigned tasks

Job Requirements:

• Bachelor's degree in business administration, sociology, human resources, or a closely related field OR an equivalent combination of education and experience
• Successful experience of increasing responsibility, preferably in educational enrollment services
• Demonstrated cultural competence, sensitivity to, and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty, and staff
• Experience with program planning, implementation, and evaluation
• Experience with training and leading the work of others
• Experience with research, formatting, assessment and preparation of data for reports and other materials
• Experience with the use of a variety of computer software to track and monitor data
• Demonstrated skills in oral and written communication, including public speaking
• Demonstrated skill in multi-tasking, prioritizing workloads, and working independently
• Demonstrated skill in working as part of a customer service team

Additional Information:
Physical/Other Requirements

This classification requires individual, small and large group interaction; patience, tact and sensitivity; good memory and attention to details; multiple-tasking and prioritization; flexibility and adaptability; data analysis and comparison; oral and written communication; and team work in order to perform the essential functions.

Benefits: Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees' Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

EEO Statement: San Mateo County Community College District is an Equal Opportunity, Title IX, and Section 504 employer. We prohibit discrimination and harassment based on race, color, ancestry, national origin, religion, age, sex, gender identity, sexual orientation, genetic information, marital status, veteran status, medical condition, physical or mental disability, or any other protected status under federal, state, or local law. We seek to employ individuals who reflect our community's diversity of cultures, languages, and abilities.

Our EEO Plan grounded in Title 5 regulations is developed and monitored by an EEO Advisory Committee, reviewed at least every three years, and supported by regular training for all members of selection and screening committees. We collect and analyze recruitment and retention data to measure progress and identify barriers.

Annual Security Report

San Mateo County Community College District's (SMCCCD) 2024 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years (2021-2023) concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. The 2024 Annual Security Report also outlines various campus safety and security policies concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The Annual Security Report also includes important tips to help every community member remain safe and avoid becoming a victim of crime. The 2024 Annual Security Report is now available on the Public Safety website. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000. The report includes information about criminal activity on our campuses, emergency procedures, and resources.


Closes:

To apply, visit http://smccd.interviewexchange.com/jobofferdetails.jsp?JOBID=193595

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