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Job Title: Manager, Patron Services Center (PSC) Department: Patron Services Center Reports to: Director, Patron Services Status: Regular, full-time, exempt from overtime Essential Job Functions: Train part-time Patron Services Center (PSC) representatives in sales, customer service, and data standard practices. Develop and maintain training materials. Provide ongoing sales coaching in cross-selling, upselling, and donation asks to employees within the box office. Monitor performance to ensure that all representatives are providing superior customer service. Manage daily operations of the PSC, including:
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