KALAMAZOO, Michigan
Gainesville, Georgia
Kalamazoo, Michigan
Posted: 11-Jun-25
Location: Altamonte Springs, Florida
Internal Number: 25021755
All the benefits and perks you need for you and your family:
· Benefits from Day One
· Career Development
· Whole Person Wellbeing Resources
· Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part
of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Shift: Monday-Friday 8:30am-5pm Hybrid (Monday, Wednesday, Thursday onsite)
Job Location: Altamonte Springs, FL
The role you will contribute:
The Senior Experience Delivery Communications Specialist partners with AdventHealth market and corporate services leaders in the deployment of consumer experience initiatives across the system. Working with the Director Experience Delivery Activation and Manager Experience Delivery Activation, this role actively engages in major consumer focused connected network aspiration experience initiatives, developing and ensuring the execution of overall communication plans and toolkits for each activation. This role ensures that communication plans are incorporated into the overall deployment plans for experience initiative activations, in a way that meets the operational needs of market leaders and system-wide needs for effective consistent interactions across AdventHealth. Working with the Director, internal consumer team members, and market leads, this role follows the governance process for experience delivery deployments, translates needs and flexibly manages communications efforts with our markets. This role leverages communication expertise from other areas and effectively partners with corporate communications to ensure the best comms product, with appropriate tone and voice. This role monitors all communications coming out of consumer experience delivery to ensure well-orchestrated interactions with our markets. The Sr Specialist works closely with other leaders in consumer experience delivery, who provide learning/education, culture, process and sustainment/improvement expertise and contributions, to ensure that all market communications are delivered cohesively and as a part of one overall plan for all deployments. This role designs, develops and manages the SharePoint site for all Consumer Experience Delivery content, providing a robust platform for accessing key content and assets. The role coordinates asset and collateral development, as needed, for given projects.
The value you will bring to the team:
- Working closely with Director and other experience delivery colleagues, maintains direct engagement and visibility into all consumer experience initiatives being solutioned, assessing communications needs for system/market activations.
- Working closely with Director and other experience delivery colleagues, plans and develops communication strategy for new initiatives for deployment across AdventHealth.
- Contributes to and follows robust standards and methods for effective delivery of consumer experience initiatives and efforts, ensuring consistency in how we communicate with our markets and senior leadership, while also allowing for flexibility needed depending on the topic.
- Develops and executes approved communications approach and supporting communication plan that delivers relevant and timely information to diverse groups of stakeholders in support of activating consumer initiatives.
- Builds and champions engaging and effective messages, including the who, what, when, and why of change initiatives. Develops cohesive and consistent messaging to be applied in communication with internal and external stakeholders.
- Helps define communication goals and objectives. Develops and implements feedback and measurement of effectiveness in order to ensure effectiveness of communication efforts and ensure communications are continuously improved based on quantifiable experience.
- Work with other members of the experience delivery activation team to collect, analyze, and interpret qualitative and quantitative data to develop a thorough understanding of stakeholder motivations, preferences, and opinions – using insights to continually refine approaches.
- Conceptualize and create a wide variety of communication content and materials targeted at all levels of the organization, delivered through multiple channels, such as print, digital, in person, etc.
- Champions the consumer experience delivery ownership model with the markets, helping to ensure clarity of roles and responsibilities for market leads related to activation and sustainment of all consumer initiatives. Monitors effectiveness of ownership model and partners with Director as needed to reinforce and optimize the model as needed.
- Consults market communication owners as needed on activities related to market-specific communication in partnership with other experience delivery leaders and experts.
- Assists in the establishment of a governance standard for experience delivery communications, then manages to this process, constantly evaluating effectiveness in moving efforts forward. Develops, communicates, and manages project requirements and timelines to ensure proper project completion as well as on-time delivery of communication.
- Regularly engages with the consumer experience solutioning team, consumer operations, and business owners on new initiatives during build and/or pilots, strategically timed to enable development of the most robust communication plans and toolkits.
- Contributes to the development of system-wide and market level deployment plans for major consumer initiatives, with a focus on communication strategy.
- Drives the activation of communication strategy for all initiatives activated from consumer experience delivery, effectively communicating with markets and senior leadership. Champions communication alignment across all consumer teams, as needed.
- Organizes and develops communications about training, as needed, partnered closely with the consumer experience delivery learning team, initiative business owners and market leaders.
- Assists in the communication of sustainment plan approach for each initiative.
- Maintains visibility into all education, cultural, sustainment and improvement activity being worked in experience delivery, that may not be generating from the solutioning team, due to size/scope or topic. Examples include, but are not limited to, culture/process work around The Whole Care Experience, EPIC consumer facing process, experience of care performance improvement and consulting. Assists Director with overall communications strategy, in painting a wholistic picture of all efforts that intersect with our markets for full awareness for VP and governance structure.
- Organizes and coordinates asset and collateral design, as needed, in support of activations to markets from consumer experience delivery. Maintains visibility to all assets and collaterals coming out of the department, ensuring consistency and brand standards.
- Designs, develops and manages the SharePoint site for all Consumer Experience Delivery content and resources.
- Engages in new acquisition and ventures start-up, ensuring that communication about consumer experience activated initiatives are effective and pertinent to their start-up environment.
The expertise and experiences you’ll need to succeed:
- Bachelor's in Healthcare or Related Field Required
- 2 Related Experience Required
- Strong communications skillset with demonstrated experience in building matrixed partnerships to achieve results
- Competency in project and change management, working in a fast-paced and complex environment
- Big picture thinker, with ability to navigate the detail when needed
- Excellent verbal and written communication skills…able to develop effective and succinct presentations
- Experience developing communication plans and toolkits for highly visible projects
- Experience developing intranet/website pages to effectively communicate with others, ability to quickly learn SharePoint techniques and site building
- Strong organizational skills
- Strong public presentation skills
- Attention to detail, ability to lead, organize and work on multiple initiatives/projects without compromising work
- Ability to navigate a variety of consumer initiative omni-channel topics with confidence, leveraging own or others expertise where appropriate
- Ability to establish and maintain strong relationships, influencing others; Ability to quickly build relationships and diplomatically negotiate common approach; Ability to interact with all levels of management; Ability to work collaboratively and individually to achieve stated goals
- Ability to tell a great story – bringing audiences along so that ideas, concepts, and projects can move forward
- Self-directed with excellent team building skills
- Proficiency in Microsoft Office Suite
- SharePoint website development experience
- Strong familiarity with AdventHealth markets and leadership
- SharePoint site development
Preferred Qualifications:
- Master's in Healthcare or Related Field Preferred
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
