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Energize your future by joining our team at Northern Virginia Electric Cooperative! Overview: The Training and Quality Specialist is a key driver of performance excellence in our Customer Contact Center. This role leads the development and delivery of impactful training programs while supporting the quality assurance (QA) process to ensure consistently exceptional customer experiences and a focus on continuous improvement. The training and quality lead partners with Customer Operations leadership to shape customer-facing capability, support operational effectiveness, and build a culture of learning, development, and service excellence. Essential Duties and Responsibilities:
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