DIRECTOR, PRODUCT DEVELOPMENT :

The Director, Product Development leads the strategy, development, implementation, and
management of new and existing product lines to support organizational growth. This role
oversees the full product lifecycle across STAR+PLUS, STAR, CHIP, DSNP, and Marketplace
programs, with a focus on developing tiered Texas Medicaid products (Gold, Silver, Bronze)
aligned with HHSC regulations. The Director ensures operational readiness, regulatory
compliance, and high-quality program delivery by managing cross-functional plans,
coordinating stakeholders, and monitoring post-launch performance for continuous
improvement.

JOB SUMMARY:

• Support leadership of all operational areas as the liaison to state and federal partners related to program readiness reviews, implementation, and ongoing oversight activities; to include STAR+PLUS, STAR, CHIP, Medicare (DSNP), and Marketplace; Builds consensus across departments during the product development, implementation, and ongoing operations through strong cross-functional relationships to engage internal/external stakeholders and manage program initiatives to foster collaboration among project teams and business unit leaders to eliminate gaps in process design, risk and barriers, and to meet program implementation milestones.
• Manages all program deliverables through the utilization of matrixed resources, escalates gaps and barriers in implementation and ongoing operational compliance with oversight from Vice-President, Product and Business Development & Sales; Prepare senior management program implementation and operational progress and performance metric reports and coordinate internal communication related to program operations.
• Serves as industry subject matter expert in the functional areas of all programs covered services in a consultative role that develops business case methodologies for program related initiatives; participates in the development and implementation of business strategy.
• Proven ability to quickly assimilate information and make informed decisions; logical, analytical thinker with great influencing, written and verbal communication abilities; ability to handle multiple priorities and deal with ambiguity
• Identify program operational efficiencies to meet regulatory expectations, and develop a 'best practice' approach of the defined operational areas through the assessment of program operational strengths and weaknesses and enhanced operational models
• Oversees and review post-implementation project reviews to close program projects and to address post implementation program issues, concerns, and improvement

MINIMUM QUALIFICATIONS:

• Education/Specialized Training/Licensure: Bachelors degree in Healthcare or Business Administration or related field. required. A masters degree in a relevant filed is preferred but not required.
• Work Experience (Years and Area): 10 years, experience with managed healthcare in STAR+PLUS, STAR, CHIP, Medicare (DSNP), and Marketplace
• Management Experience (Years and Area): 5 years management experience
• Software Proficiencies: Microsoft Office (Word, Excel, Outlook)

ADDITIONAL SKILLS:

• Strong leadership and team management abilities, with a track record of driving performance and delivering results
• Excellent strategic thinking and problem solving skills, with the ability to analyze complete problems and develop creative solutions
• In-depth knowledge of managed care programs, such as STAR+PLUS, STAR, CHIP, Medicare (DSNP), and Marketplace
• Strong project management skills, including the ability to manage multiple deliverables with competing deadlines
• Effective communication and presentation skills, with the ability to influence and engage stakeholders at all levels
• Travel around Houston, surrounding counties and Austin, TX