Southside Electric Cooperative (SEC) is seeking a service driven Member Service Representative at our office in Altavista, Virginia.

Our dedicated Member Service Representatives are responsible for responding to requests for electric service, information, and resolving complaints of Cooperative members in a prompt and courteous manner. We aren’t your typical customer service environment. Our members aren’t just our customers, they are also owners along with us. We have high expectations that they receive a quality of service that is unmatched by any industry. Maybe that’s why the majority of our Member Service Representatives stay with us through retirement age.

You’ve been working in the Member/Customer service field for at least three years. Experience working for an Electric Cooperative or utility is highly preferred.

What will you do if hired?

• Receive and process inquiries from members related to electric service and other Cooperative programs and follow-up to ensure that their problem has been resolved.
• Issue service orders for new accounts, transfers, reconnections, disconnections, and other services requested by members.
• Make appointments for staking technicians for new services and service updates.
• Resolve member billing complaints and other inquiries using the telephone, e-mail, or general correspondence.
• Take consumer payments and perform daily balancing of accounts receivable.
• Verify documentation to release work orders, obtain and confirm Miss Utility ticket, enter/update information, perform district close of work orders.
• Advise Supervisor of Member Service of trends in member concerns, suggestions, and of the need for possible new services and products based upon information obtained through member contacts.

Education and Knowledge

• Qualified candidates have attained their high school diploma or GED.
• Associate's degree with an emphasis in general business, accounting, public relations, or communications preferred.

You are knowledgeable in general office practices and procedures with an understanding of basic accounting practices, rates, and regulations. You can efficiently operate office equipment including, but not limited to, voice terminal, personal computer/printer, facsimile, copier, ten-key calculator and scanner. You are proficient with Microsoft Office tools including Outlook, Excel, and Word. The ability to analyze and process information and recommend solutions is one of your best qualities. Knowledge of Cooperative processes, procedures, and operations is a plus.

Our Altavista Member Service Representatives must reside within sixty minutes legal drive time of our District Office located in Altavista, VA. There is no relocation assistance for this position. Because we are a part of our community, candidates already residing within this area will receive priority consideration. 

At Southside Electric Cooperative, our Members are our first priority. Therefore, we are first responders when the lights go out. We are not intimidated by adverse situations – we know that extra hours will be necessary during emergencies. Like you, we are always ready to roll up our sleeves and get to work when the workload demands. While other businesses close their doors during inclement weather, we report to work as usual to serve our members.

Benefits

Because SEC employees take great care of our members, we reward them with a very competitive salary and an excellent benefits package that includes:

• Employer sponsored Retirement plan after one year one year of service.
• Employer contributions to employee 401(k) accounts after one year of service. (Employees may contribute after completing a full calendar month of service.)
• HDHP Anthem HealthKeepers health insurance with 100% employer paid premium for employees and 95% employer paid premiums for their eligible dependents. (Anthem KeyCare is also available with a small employee premium.)
• Anthem Dental and Vision, with 100% employer paid premiums for employees and their eligible dependents.
• HSA with annual employer contribution.
• Health Reimbursement Arrangement (HRA).
• Basic Life Insurance and AD&D insurance, each at 3x annual salary for employees with 100% employer paid premium.
•  Affordable life insurance for dependents including $20,000 life insurance per child for only $2 per month, regardless of the number of children covered.
• Tuition reimbursement including books and fees.
• Premium LifeLock with Norton 

NO RECRUITERS OR AGENCIES! 

Documents to establish identity and employment eligibility are required. Offers of employment are conditional upon a negative alcohol and controlled substance test.

 Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

 All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.

About Southside Electric Cooperative

SEC strives to provide safe, reliable electricity and related services at the highest value to our member-owners. We exist to enhance the quality of life of the communities in which we serve and live. We achieve this mission by our actions that demonstrate integrity, fiscal responsibility, member engagement, community involvement, and by living out the cooperative principles. The relationship we have with the member-owners of SEC matters to us, and we work hard every day to prove this through our actions. We recognize that our member-owners expect to receive a quality of service which surpasses that typically associated with simply being a “customer” of an investor-owned utility. Our four district offices are located in the areas where we serve, and our employees live in these areas as well. Our employees are very active in our communities and participate in a number of ways to improve the areas in which they live. SEC employees are active volunteer fire fighters, EMTs, first responders, youth sports coaches, and Sunday school teachers, to name a few. Making Southside Virginia a better place to live and work is very important to us. It is inherent in our mission as a cooperative and it is a commitment we make, not only to our members but to our co-workers and our families.

Connections working at Southside Electric Cooperative