Provides leadership, vision, and direction in the administration of a comprehensive array of services, policies, and initiatives related to student retention, completion, and success. Plans manages, and evaluates operational, financial, and personnel activities of the assigned area.

Works closely with leadership and constituents in advancing the academic enterprise and students? academic and personal success. Supports the academic division role in shared governance, as appropriate. Supports student body through the development and maintenance of programs to support students? academic and personal success.

Essential Functions and Responsibilities: Provides leadership in developing strategic objectives and in developing, assessing, and implementing University-wide and Division academic policies and procedures related to student success.

Provides supervisory support for the assigned area, which includes orientation, the freshman success seminar, testing, academic advising, student employment, student success initiatives, career exploration and development and others as necessary.  Interviews candidates for employment and recommends hiring; evaluates employee work performance; receives and responds to complaints; provides assistance with the development of unit work procedures and policies; oversees division budget.

Provides effective and efficient management of the division and its human and financial resources; ensures that resources are allocated effectively to achieve objectives of the division; reviews expenses, prepares periodic reports, and develops annual budget recommendations; ensures that programs produce measurable results that are communicated to the campus community.

Provides leadership for persistence, completion, and post-graduation success initiatives.

Designs and implements a comprehensive program of services and activities to drive student success. Formulates student success goals and objectives and oversees achievement of those goals. 

Analyzes data to determine barriers to student progress, persistence, and completion; and works with appropriate leadership groups to provide solutions to overcoming these barriers.

Develops and evaluates student persistence and completion metrics; aligns metrics with state goals and mandates; reports data to the administration, Board of Trustees, State agencies, and other pertinent stakeholders. 

Coordinates planning with academic advisors, college deans, faculty, and staff to provide a comprehensive approach to student success.

Represents university with visible presence at events with students, parents, and community; represents university through service on community boards and committees.

Participates on a variety of university-level decision making groups. Works with academic senate, college and department committees, to ensure compliance with stated policies and processes.

Works with Enterprise Enrollment with close review of Admissions and admissions policies; Collaborates with Associate Provosts to ensure effective academic advising. 

Other Functions and Responsibilities: Assists with training new hires.

Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Equipment Operated: Computer and all other standard office equipment.

Work Schedule: Typically, Monday through Friday; available to work evenings and weekend hours as needed. 

Supervision Exercised: Supervision is exercised over staff and student employees.

Reports to: Provost and Vice-President for Academic Affairs

Required Certifications, Training, and/or Licensures: None

Knowledge, Skills, and Abilities: 

Knowledge of: University policies and procedures*; office practices and procedures; division goals and objectives*; division policies and procedures*; applicable laws pertinent to the division*; workplace safety practices and procedures*; budgeting; English grammar and spelling; records management; office management; project management; supervisory principles and practices; long term / strategic planning practices; public relations.??

Skill in: Use of office equipment; typing, computer operation; use of computer software and other programs applicable to the assigned division*.??

Ability to: Strong analytical skills; demonstrated ability to engage and motivate faculty; demonstrated ability to work effectively with students; demonstrated ability to use and analyze data in decision-making ; deal with problems involving several variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; determine material and equipment needs; compile and prepare reports; use proper research methods to gather data; understand a variety of written and/or verbal communications; prepare accurate documentation; prepare complex reports and/or legal documentation; prepare and deliver speeches and presentations; conduct effective interviews; maintain records according to established procedures; travel to and gain access to work site; effectively interact with personnel and public to answer routine questions; handles sensitive inquiries from and contacts with officials and general public; use independent judgment and discretion; understand, interpret, and apply laws, rules, or regulations to specific situations; develop and maintain effective working relationships.

(*) Developed after employment.??

Minimum Qualifications: Terminal degree in a discipline relative to the applicable assigned academic area/initiative, or a graduate degree equivalent; ten or more years of higher education leadership in student success and increasing levels of working responsibility; five or more years of supervisory experience; experience developing, implementing and/or overseeing student support programs which contribute to retention, graduation, and overall student success; experience in leading academic advising operations and/or developing and implementing academic advising initiatives to increase retention and persistence; experience in administering academic support services, including tutoring and/or academic coaching; experience with early alert initiatives and the use of technology solutions such as CRM Advise and/or Starfish; experience using data to drive student success initiatives; experience using key student success metrics and presenting analytics to stakeholders; and experience leading cross-functional initiatives.

Preferred Qualifications: Experience working with Banner; budget management; academic affairs operations; orientation programs/onboarding of new students; equipping international student success; and working according to ADA regulations.

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About Youngstown State University

An Institution of Opportunity: Youngstown State University inspires individuals, enhances futures, and enriches lives. As a student-centered university, Youngstown State University’s mission is to provide innovative lifelong learning opportunities that will inspire individuals, enhance futures and enrich lives. YSU inspires individuals by cultivating a curiosity for life-long learning; enhances the futures of our students by empowering them to discover, disseminate and apply their knowledge; and enriches the region by fostering collaboration and the advancement of civic, scientific, and technological development. YSU’s culture of enrichment flourishes in our diverse, accessible, and quality education. Youngstown State University is where students thrive in their educational and career pursuits, where scholarship creates innovative solutions, and where community engagement is a cornerstone of collaboration that collectively contribute to the sustainable prosperity of the region and beyond. We—the faculty, staff, administrators, and students of Youngstown State University—hold the following values essential to achieving the mission and realizing the vision. Centrality of Studen...ts – We put students first, fostering their holistic and lifelong success. Excellence and Innovation – We bring academic excellence and innovation to learning and life for all stakeholders. Integrity and Human Dignity – We root all behaviors, decisions and actions in the achievement of integrity, mutual respect, collegiality, equity and inclusion. Collaboration and Public Engagement – We embrace collaboration and create innovative partnerships to foster sustainability and enrich our university, our culture, and region. Please use the following link to learn more about YSU: https://ysu.edu/about-ysu

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