Job Description:

• Triage and process print and copy orders using Print Shop Pro software.
• Receive and sort incoming mail, packages and deliveries.
• Process outgoing mail and packages.
• Provide support to students, staff and faculty with the printing and mailing needs via face to face interaction, phone calls and email.
• Demonstrated Outcomes:
  • Tasks are processed knowledgeably, accurately and with punctuality.

• Work respectfully and seamlessly with the other Campus Print and Mail employees.
  • Communicate well within the team, informing of statuses and problems as they arise.
  • Train and mentor student employees.
    • Work alongside student employees as they learn all the tasks needed to help provide success to the department.
    • Help create an environment to help student employees succeed and develop their workplace skills and competencies.
    • Provide evaluation and criticism fairly, objectively, and respectfully.
  • Be aware of the workload of the people around you. Seek to help whenever possible.
• Interact in a professional and courteous manner with our customers.
• Interact in a professional and courteous manner with outside carriers and vendors.
• Keep all shared work areas organized and tidy.
• Demonstrated Outcomes:
  • Recognized as a helper and problem solver.
  • Recognized as a team player.
  • Considered kind.

• Continual learning and understanding of all technology, equipment and outside services that involves print and mail:
  • As orders and requests come in, strive to be able to accomplish the needed tasks for customers.
  • Understand the capabilities and limitations of equipment and processes.
    • Anticipate customer needs.
    • Proactively modify job requests, in partnership with the customer, if they are not in the scope of capability.
  • Troubleshoot equipment and remedy issues.
    • Notice when colors are not accurate.
    • Notice if mail items are not processed correctly.
    • Accurately read and record letters and numbers to prevent errors.
• Demonstrated Outcomes:
  • Takes a proactive approach to solving internal and external issues that meet the needs of the team and customers.
  • Uses attention to detail to diagnose and adjust quality or timeliness of output.

Qualifications:

• Attention to Detail: Does not let important details slip through the cracks or derail a project.
• Calm under pressure: Maintains stable performance when under heavy pressure or stress.
• Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of communication, both written and verbal.
• Confidentiality as needed.
• Customer Service: Proven skills that entice a customer to return.
• Efficiency: Able to produce significant output with minimal wasted effort.
• Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Ability to accept a flexible schedule that may not be consistent on a weekly basis, could include some Saturday mornings, and will change at semester transitions.
• Inquisitive: Dare to ask questions in circumstances that you are unsure of and until you understand.
• Openness to criticism and ideas: Often solicits feedback and reacts calmly to criticism or negative feedback and seeks to learn and build on this information.
• Organization and planning: Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• Proactivity: Acts without being told what to do. Brings new ideas to the table.
• Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• Valid driver's license
• Basic technology proficiency.
• Ability to lift or move boxes weighing up to 50 pounds.

About Hope College

Hope’s campus is nestled in the heart of downtown Holland, just miles from Lake Michigan. We’ve been part of this community for more than 150 years, growing from the 10 students who enrolled in 1862 to more than 3,100 students on campus today. From the beginning, Hope College has looked to the future. Here, historic architecture fits comfortably with world-class facilities: Van Vleck Hall, built in 1857, is just a block from our Pelletron particle accelerator. Our commitment to our Christian heritage (founded in partnership with the Reformed Church in America) points us to the deepest engagement in academics and in life. This rare combination of deep roots and rigorous preparation for the world of tomorrow equips Hope students to go into the world and make an impact in their communities.

Connections working at Hope College