Job Description:

• Provide support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings.

• Guide end users through troubleshooting procedures.

• Perform upgrades to hardware and software.

• Log work in ticketing system (ServiceNow).

• Intake work via phone, email, ticketing system.

• Share after hours coverage with other tech(s) for evening and weekend events.

• Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.

• Researches and analyzes products and systems available in the marketplace and makes recommendations to management.

• Applies moderate/high levels of experience and skills to support the planning, development and execution of audio-visual productions with moderate supervision.

• Researches, develops, installs, operates and troubleshoots audio-visual systems, such as video conferencing, digital media and desktop and network-based technologies.

• Provides projection services and presentation support for academic and public events within standard operating procedures.

• May provide informal mentorship to students in audio-video production. May provide informal training to other technicians and student staff.

• Performs other related work as needed.

Preferred Qualifications

Experience:

• Extron experience is a plus.

â‹Preferred Competencies

• Always maintain confidentiality/discretion.

• Ability to handle multiple concurrent tasks in a competent and professional manner in a fast paced atmosphere.

• Ability to solve problems independently with limited direction.

• Ability to work accurately with attention to detail.

Working Conditions

• Office Environment.

• Weekend/Evening Hours: As Needed.

Application Documents

• Resume (required)

• Cover Letter (preferred)

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

About University of Chicago (UC)

One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.

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