The goal of the Patient Facilitated Services (PFS) program is to maintain and deepen connections to those who actively support the mission of Ohio State; create lasting, mutually beneficial new relationships, impact peoples lives through outstanding service to targeted populations before, during or after an encounter with the Wexner Medical Center. The Patient Navigator is responsible for delivering superior customer service at The Ohio State University Wexner Medical Center in managing new and ongoing care for key populations in an expedited, high-touch, highly personalized and innovative way. The patient navigator reports to the Administrative Director.
Position Summary
The Patient Facilitated Services patient navigator is responsible assisting in the coordination and relationship management of the healthcare concierge program, which serves unique target audiences. This includes facilitating ambulatory care, navigating the health system, visiting patients, and addressing a host of other needs at the highest level of customer service. The patient navigator participates in the entire spectrum of Patient Facilitated Services responsibilities, transfers knowledge, and leverages all PFS staff to appropriately serve unique audiences for which he or she is the point of contact. This position serves Ohio State strategic initiatives in both business and fundraising development and is a liaison with the Ohio State Office of Development for principal and major donor level grateful patient stewardship, as well as the Ohio State Office of Government Relations and other externally facing offices. This position is a key ambassadorship role at Ohio State and the Ohio State University Wexner Medical Center.
Minimum Qualifications
Bachelor's degree or equivalent experience. 0 years of relevant experience required. 2-4- years of relevant experience preferred.
Knowledge of academic institutions and/or academic medical centers and how they work.
Strong appreciation for and ability to consistently provide the highest level of customer service.
Strong emotional and social intelligence.
Ability to connect with persons across disciplines and social stratifications.
Ability to be autonomous and collaborative.
Our Comprehensive Employee Benefits Include
An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.
