Extra Help - Customer Service Representative - Hospital Pediatric Nursing

Extra Help - Customer Service Representative - Hospital Pediatric Nursing

This Position is temporary, non-benefits eligible, and is limited to 900 hours.

Hiring Department: Hospital Pediatric Nursing

Location: Chicago, IL USA

Requisition ID: 1028341

Work Schedule: Shift: 7 a.m. to 3:00 p.m., Shift: 7:30 a.m. to 3:30 p.m., and Shift: 11:00 p.m.-7:00 a.m.

Hours per Week: 20

Shift: Extra Help

# of Positions: 1

Workplace Type: On-Site

Posting Close Date:

Salary: 28.01

About the University of Illinois Chicago

UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent 'Best Colleges' rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.

Description:

Position Summary

Reporting directly to the Patient Care Director, PEDS/PICU Unit, the Extra Help Customer Service Representative will perform Intermediate level customer service functions under general supervision within their unit. This includes greeting patients, answering/routing telephone calls, ordering supplies and other administrative/customer service duties. This position will float between Pediatrics, Pediatrics ICU, and Neonatal ICU units.

Duties & Responsibilities

Greets patients and staff, and assists them as needed

Answer door and buzz staff into unit

Answers telephone, screens and routes them to appropriate parties (using telephone paging system if necessary) efficiently

Greets and screens all staff, visitors and guests who enter the locked units of 5W Pediatrics and PICU.

Takes messages for unit personnel and routes to appropriate parties

Promotes the appropriate use of unit telephones including IP Phones

Respect the confidentiality of hospital medical records and other patient related information

Conducts assessment of customer service needs and makes arrangements to ensure needs are met

Distributes information related to departmental activities, policies and other material to affected areas/departments

Provides customer service orientation/training to staff as requested

Operates tubing system to retrieve and/or deliver information and or materials from one Unit within the Hospital to another

Types letters, memos, and other correspondence as required

Order and distributes supplies

Participates on departmental and/or interdepartmental performance improvement teams

Schedules appointments, consults and other follow up care for patients

Makes periodic checks of medical, clerical and other equipment on the unit to ensure that they are in proper operating condition. Makes prompt report of necessary repair need through proper channels

Assists with the admission, transfer and discharge of the patients. Completes and routes required forms as well as communicates necessary information to the patient about to be admitted, transferred or discharged

Communicates daily shift activities between customer service representatives and charge nurse

Responsible for knowing the manual procedures to be taken in the event of computer system breakdown

Performs other related duties as assigned

Perform other related duties and participate in special projects as assigned.

Qualifications:

Minimum Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the following categories:
   1. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor's degree (120 semester hours) equals three (3) years (36 months)
   2. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experiencePreferred Qualifications

Preferred Qualifications:

1. Inpatient Hospital Receptionist or Customer Service Representative experience.
2. Knowledge of principles and processes for providing customer and personal services.
3. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
4. Knowledge of clerical and office procedures and systems such as word processing, spreadsheet software, managing files and records, designing forms, and managing inventory.
5. Skill in understanding written sentences and paragraphs in work related documents.
6. Skill in managing one's own time and the time of others.
7. Ability to communicate information and ideas in speaking so others will understand.
8. Ability to listen to and understand information and ideas presented through spoken words and sentences.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation
Looking for more University of Illinois positions?

We invite you to search for positions at each of the University of Illinois locations, the University of Illinois System Office and the University of Illinois Foundation. The University of Illinois System Office supports the primary missions of teaching, research, public service, and economic development for all of the Universities and offers positions in all locations. The University of Illinois Foundation is the official fundraising and private gift-receiving agency for the University of Illinois and also offers position in all locations. Click the links below to search for other University of Illinois positions.

University of Illinois Urbana-Champaign
University of Illinois Springfield
University of Illinois System Office
University of Illinois Foundation

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.


To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/12645?c=uic







Copyright 2024 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency
jeid-035cb3efff65414c9e6309f4d6853114

Return to Search Results