The Operations Manager for the Office of the President serves as the primary point of contact and customer service champion for internal and external constituencies on all matters pertaining to the President’s office. This role provides critical operational and administrative support for the Office of the President and the Board of Trustees.
Essential Job Duties and Responsibilities:
• Serve as the primary point of contact and customer service champion for internal and external constituencies on all matters pertaining to the President’s office by representing the office with the highest level of professionalism.
• Analyze information and independently resolve problems, issues, and concerns; resolve, escalate, or route incoming requests quickly and appropriately.
• Perform complex administrative duties, including composing correspondence independently on a wide variety of matters, including material of a sensitive and confidential nature; managing access to the President’s Office by screening, receiving, and responding to office visitors (in person, phone and email); assisting the Chief of Staff in the facilitation of the President’s calendar and events; and reviewing and screening incoming reports and correspondence, making preliminary assessment and organizing/prioritizing documents.
• In consultation with the Chief of Staff, Manage the President’s calendar, including scheduling meetings, appointments, and travel arrangements.
• Coordinate communication between the President’s office and various stakeholders.
• Safeguard the office’s operational integrity by treating confidential information with the utmost discretion.
• Responsible for maintaining office supplies and equipment and managing office budgets and expenditures.
• Assist with organizing and managing events, meetings, and special functions hosted by the President’s office
• Prepare reports and presentations.
• When requested, draft correspondence on behalf of the Office of the President.• Regular attendance on campus is required for this position.
• Other duties as assigned.
Board of Trustees and Foundation
• In the absence of the Chief of Staff, support the President and serve as liaison for Board Trustees and the Foundation Office and Board of Trustees.
• Attend Monthly Board Meetings.• Provide administrative support to the Chief of Staff in Board preparation, including scheduling meetings, preparing agendas, and distributing materials.
• Record and transcribe meeting minutes and maintain accurate records of Board activities.
• In the absence of the Chief of Staff, travel with the President and Board of Trustees.
Minimum Required Knowledge, Skills and Abilities:
• Bachelor’s degree in Business Administration, Higher Education, Public Administration, Communications or Public Relations or equivalent work experience.
• At least five (5) years of experience in an administrative role supporting a senior-level executive.
• Expertise in word processing, spreadsheets, presentation software, and email systems (e.g., Microsoft Office Suite).
• Current Notary Public or ability to obtain Notary Public within 90 days of appointment.
• Experience managing and maintaining confidential and sensitive information, records, and databases with the utmost confidentiality.
• Demonstrated administrative skills, including the ability to assess situations and provide solutions quickly and efficiently; organized and managed events, meetings, and special projects; managed complex calendars and scheduled meetings and appointments.
• Strong interpersonal skills and the ability to interact effectively with diverse constituencies with the ability to maintain objectivity, impartiality, tact, and diplomacy.
• Excellent management, time-management, and problem-solving skills.
• Excellent writing, editing, grammatical, organizational, and research skills.
• Demonstrated ability to effectively adapt to change and thrive in a high-pressure, rapidly changing environment.
• Excellent organizational skills that reflect the ability to work independently and efficiently, perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• High level of professionalism, integrity, and discretion in handling confidential information.
For over 50 years, WCC's open-door admissions policy, affordable tuition rates, and high-quality classes have attracted students from local communities and around the world. More than 18,000 register for credit classes each year, and thousands more enroll in non-credit LifeLong Learning classes. WCC's diverse student body includes more than 1,000 students from over 100 foreign countries.WCC's small classes allow for lots of individual attention. The average class size is 22 students. That's a fraction of the size of many basic classes at four-year colleges and universities.WCC also emphasizes convenience. It offers classes seven days a week, at night, and online. And transferring is easy because WCC has agreements with four-year schools throughout Michigan.