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Harvard University

Cambridge, Massachusetts

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Georgia College & State University

Milledgeville, Georgia

Citrus Heights Water District

Citrus Heights, California

The Arc Central Chesapeake Region

Linthicum, Maryland

Texas Counseling Association

Austin, Texas

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American Physical Therapy Association

Alexandria, VA

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American Physical Therapy Association

Alexandria, VA

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Truckee Tahoe Airport District

Truckee, California

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ChristianaCare Health System

Wilmington, Delaware

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Syracuse University

Syracuse, New York

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University of Minnesota Physicians

Minneapolis, Minnesota

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Syracuse University

Syracuse, New York

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University of Alabama, Tuscaloosa

Tuscaloosa, Alabama

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University of Minnesota Physicians

Minneapolis, Minnesota

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Texas Christian University

Fort Worth, Texas

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Loyola Marymount University

Westchester Campus,

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Michigan State University

MI

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Beebe Healthcare

Lewes, Delaware

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Syracuse University

Syracuse, New York

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Hamilton College

Clinton, New York

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Rider University

Lawrenceville, New Jersey

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University of Maryland Medical System

Largo, Maryland

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The University of Texas at Arlington

Arlington, Texas

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Christ School

Arden, North Carolina

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Member Customer Advocate
JOB SUMMARY The Customer Advocate 1, under general supervision, communicates to Members and Providers policy and procedures and services of the Health Plan (Plan), and handles any complaints concerning the Plan by the membership. This position works on the Members behalf to resolve any issues and concerns by going the extra mile, when needed. ESSENTIAL FUNCTIONS OF THE ROLE Under general supervision, communicates to Members and Providers policies, procedures and services of the Plan to ensure complete knowledge of the Plan. Helps Members with access to the Plan system, and helps members pick an appropriate physician, and help with appointments.Must adhere to call handling goals of 80% of calls answered within 30 sec


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