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National Skills Coalition

Washington, D.C.

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America's Blood Centers

Washington, DC

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American Society of Gene & Cell Therapy

Washington, D.C.

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American Society for Radiation Oncology

Arlington, VA

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Greater Houston Builders Association

Houston

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Institute of Food Technologists

Illinois

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Youngstown State University

Youngstown

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University of Alabama, Tuscaloosa

Tuscaloosa, Alabama

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Connecticut College

New London, Connecticut

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Town of Clinton, Connecticut

Clinton, Connecticut

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University of Alabama, Tuscaloosa

Tuscaloosa, Alabama

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Radford University

Radford, Virginia

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Firehouse Animal Health Centers

Austin, Texas

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University of Maryland, Baltimore

Baltimore, Maryland

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North Carolina A&T State University

Greensboro, North Carolina

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University of Illinois - Urbana-Champaign

Urbana, Illinois

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West Chester University of Pennsylvania

West Chester, Pennsylvania

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The Ohio State University

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University of Maryland Medical System

Baltimore, Maryland

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Lawrence Berkeley National Laboratory

Berkeley,

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Johns Hopkins University

Baltimore, Maryland

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Provider Customer Advocate Hybrid
JOB SUMMARY The Customer Advocate 1, under general supervision, communicates to Members and Providers policy and procedures and services of the Health Plan (Plan), and handles any complaints concerning the Plan by the membership. This position works on the Members behalf to resolve any issues and concerns by going the extra mile, when needed. ESSENTIAL FUNCTIONS OF THE ROLE Under general supervision, communicates to Members and Providers policies, procedures and services of the Plan to ensure complete knowledge of the Plan. Helps Members with access to the Plan system, and helps members pick an appropriate physician, and help with appointments.Must adhere to call handling goals of 80% of calls answered within 30 sec


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