The Dining Service Department at Saint John's University invites applications for the full-time, benefit-eligible position of Service Associate II. $1,000 sign-on bonus valid through October 31, 2023.
This position will be responsible to provide hospitality service to the community of St. John’s. The primary functions of this position are: a.) Provide out – front service to customers of the Dining Service Refectory Dining. b.) Provide service and set up for catering functions in the St. John’s community. c.) Provide leadership and daily service training for student work staff. This position is under the general direction of the Lead Supervisor for Service and Events.
The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.
CSB and SJU offer competitive salaries and a comprehensive benefits program. For further information regarding CSB and SJU, see http://www.csbsju.edu/about.
Provides service and support for Refectory Dining Center and Monastic dining spaces
Responsible to organize and provide daily service of entrees, desserts, beverages, salad and other menu items in the general student dining area and monastery dining rooms.
Monitors the daily menu presentation of food products for freshness, quality and visual appeal.
Responsible to keep assigned areas supplied with quality food products, tending food stations, and neatly maintaining their work area.
Is a primary day to day contact person with our customers and monastic members. Assists customers by providing quality service and answering questions in a friendly and knowledgeable way.
Restocks supplies for all service stations in all dining spaces
Responsible for service and seating area cleaning throughout the day
Acts as a mentor to student managers, supervisors, and student staff
Provides service and support for Catering functions in the St. John’s community
Responsible to set up and service catering events according to department standards
Provides customer service at catered luncheons, dinners and receptions
Provides day-to-day- service training to dining staff assigned to work in the catering areas. (part-time employees, provisional staff, student groups and other staff)
Provides leadership and day-to-day- service training for student work staff
Provides day to day supervision and direction for Student supervisors and the entire student work team.
Assists in continually training student supervisors and student staff. Responsible to familiarize students with the responsibilities of their work study position; teaching job tasks, providing customer service skill training, and ensure that all policies for safe food handling, equipment use and general sanitation are understood and followed.
Acts as a public relations person for customers.
Is a primary day to day contact person with our customer
Supports production staff by presenting food in an appealing manner to customers and provide quality customer service.
Communicate service information with co-workers and customers of Dining Service.
Responsible to assist in the assembly and production of quality menu items. Will be expected to be capable of production-specific work (making deli trays, organizing pick up orders, etc.)
Maintain a clean uniform and personal appearance. Able to operate equipment in assigned working area
Attend required meetings and training sessions called by the Dining Service Department. Provide input and feedback that suggests new menu ideas, cost saving methods, and other suggestions that improve the quality of service to our customers.
Perform related duties as assigned.
Demonstrated customer services skills with ability to effectively communicate and solve service challenges.
High school education, with previous service/catering experience.
Capable of physical activity, which includes lifting, walking and standing.
Sanitation Certification is preferred. Successful candidates will be required to complete a State of MN Certification process.
Ability to drive; valid MN driver’s license
Available to work rotating shifts as requested. This includes regular weekend assignments as required by departmental schedules.
The College of Saint Benedict (CSB), a liberal arts college for women, and Saint John's University (SJU), a liberal arts college for men, are located in the central lakes area of Minnesota, surrounded by more than 3,000 acres of pristine forests, prairies, and lakes. The campuses are minutes away from St. Cloud, an increasingly diverse regional center with a population of over 100,000, and 70 miles from Minneapolis and St. Paul. Some CSB/SJU faculty and staff choose to reside locally, while others commute from the Twin Cities. Both St. Cloud and the Twin Cities offer a wide range of fine arts, cultural, dining, recreational, and sporting opportunities. CSB and SJU are Catholic colleges in the Benedictine tradition enlivened by values of community, hospitality, stewardship, and justice. The schools are dedicated to cultivating an equitable, inclusive community founded on respect for all persons. Students, staff and faculty from many diverse belief systems and backgrounds collectively bring a rich dimension to the academic, cultural, and religious experience at CSB/SJU. We welcome faculty who devote themselves with passion and integrity to their disciplines and to a transformative ed...ucation of their students. With a total enrollment of approximately 3600 students, faculty members develop relationships with students in small classroom settings and have opportunities to work closely with students on research projects, experiential learning experiences, and study abroad programs. Recent initiatives to create a dynamic general education curriculum and to develop plans for a new teaching and learning center demonstrate strong institutional support for faculty development. CSB and SJU offer competitive salaries and a comprehensive benefits program.