Careers

Job Description:

Chief Administrative Officer for the Heart & Vascular Service Line

The Chief Administrative Officer (CAO) for the Heart & Vascular Service Lines will have overall responsibility for the successful development and implementation of a detailed Rush System for Health (RUSH) business plan outlining the strategic, programmatic, and operational aspects of the service lines across RUSH. The service lines will be strategic business units which will encompass RUSH University Medical Center (RUMC), RUSH Oak Park Hospital (ROPH), RUSH Copley Medical Center (RCMC) and RUSH ambulatory sites. This position will be responsible for coordinating activities across the RUSH hospitals and growing satellite and affiliate operations. They will lead the strategic growth of the service line services, ensuring RUSH creates tools and processes to manage market and service line priorities in an effective and efficient manner. The CAO exemplifies RUSH's mission, vision and values and acts in accordance with RUSH policies and procedures.

Job Responsibilities:

• Partner with physician leadership and practices, university and health system leadership to ensure the right systems are engaged at the right time and place.

• Collaborate with system and entity leadership to establish network leadership, including designated dyads and steering groups as appropriate

• Oversee strategic and business planning processes including space planning and provider recruitment planning

• Provides operational oversight of ambulatory areas and aligns with hospital operations to ensure that service line goals are achieved

• Ensure the goals and scorecards align with priorities

• Coordinate efforts of Service Line Executive Steering Committee to:

• Develop and maintain a charter, policies and procedures for the executive committee. Members of this committee include Service Lines' Medical Directors, Chairs of departments involved in service line patient care, research leaders, entity and executive leadership, lead medical directors and/or administrators of each division and/or program.

• Work with entity leadership and RUMG department leadership to develop and manage annual budgets including defining volume targets and resources necessary at the Rush operating entities to achieve service line goals.

• Manage and improve service line activity along key performance metrics for related clinical subspecialties including volume growth, patient satisfaction, access, quality measures, service line profitability and staff and physician engagement scores. Gain approval of budgets and initiatives at Service Line Executive Committee.

• Develop and manage a shared service model that optimizes efficient use of staff in a manner which achieves the above goals.

• Working with Rush Clinical Chairs and Physician leadership to develop and administer annual incentives that include both inpatient and outpatient metrics.

• Monitor and report on progress for agreed upon annual goals and objectives.

Planning and Budgeting:

• Create and obtain approval for an annual work plan and budget

• Develop a strategic plan for the service line and define near, medium and long term goals and tactics to achieve them

• Develop and track progress of the Heart & Vascular service line business plan(s) updated annually in accordance with the budget process

• Review and provide input on annual budgets and resource allocation related to service line initiatives across Rush

• Review key performance metrics of key clinical subspecialties (volumes, patient satisfaction, access, quality measures, profitability)

• Review and monitor progress on agreed upon annual goals and objectives and provide/execute upon course correction where appropriate

• Ensure service line expenditures are not unfavorable to budget with Steering Committee and/or Service Line Center leadership approvals.

Marketing:

• Coordinate the development of annual marketing plan, in coordination with Rush's Vice President of Marketing and marketing staff including internet strategies, consumer and physician marketing strategies, etc.

• Serve as key administrative representative for Marketing Department to implement marketing campaigns, community outreach and other events specifically designed to enhance reputation and build utilization of service line services.

• Oversee development and implementation of physician conferences, mailings, meetings and programs designed to build and maintain relationships with external referring physicians, including coordination of CME and other regional and national educational events that promote the leadership position of Services.

Operational:

• Provides oversight of the ambulatory operational administrators at ambulatory sites across the system.

• Establishes and implements staffing standards to align with RUMG operational model and service line goals.

• Works closely with hospital operational leaders of inpatient and procedural areas to achieve service line goals.

Administrative Duties:

• Develop guidelines and measurement systems to ensure agreed upon quality and service level standards are implemented across the clinical services associated with the service lines (i.e. patient service standards including: quality outcomes, access metrics, patient satisfaction, interdisciplinary communication standards and referring physician communication standards).

• Manage staff in utilization support to develop qualitative and quantitative analyses.

• Collaborate with health system stakeholders to ensure accurate and efficient reporting to public and private "registries" occur as required.

Development:

• Facilitate the identification and prioritization of key strategies that can facilitate philanthropic support across key clinical programs.

• Work closely with development department to identify and implement strategies for fund-raising

• Provide knowledge, information and advice to development officers as requested

• As requested, work with donors in order to secure support and meet expectations of gifts

• Collaborate with Development Department to coordinate development related events related to the neuro and cardiology Service Lines.

Required Job Qualifications:

• A Master's Degree in related area (nursing, hospital administration, public health, business administration)

• Minimum 10 years of experience in a hospital or ambulatory setting, managing specific clinical services or related programs, with 7 years' experience as a healthcare leader.

• Demonstrated record of maintaining medical care excellence and achieving performance and financial goals

• Demonstrated marketing capability, financial and analytic skills and business acumen necessary to assume responsibility for the service line

• Experience with marketing and public relations strategy, financial planning specifically budget and capital planning

• Ability to interact, with and support the activities of a highly qualified, dedicated physician faculty, consulting and primary care physicians

• Ability to promote increased utilization of services through business development and to develop, present, implement, manage, and maintain meaningful and effective programs/services

• Understanding of and appreciation for the culture and environment associated with managing a sophisticated program in a rapidly growing, highly competitive, market

• Ability to lead and manage people including selecting, developing, motivating and retaining people to meet clinical, financial and service objectives

• Personal characteristics which include outstanding interpersonal skills on the individual and group levels, excellent writing skills, flexible and patient, entrepreneurial spirit professional appearance and an executive demeanor, strong work ethic and enthusiastic demeanor

• Leadership skills characterized as one who possesses 1) broad vision of the future of the health care industry, 2) assertiveness in presenting and selling ideas 3) sensitivity to the values and expectations of sponsors, medical staff, board, management, employee, patient, investor and community constituencies.

• Willingness and ability to work in an organization with a diverse work force, medical staff and patient population housed in a complex academic environment.

Company Highlights:

• Rush was recently ranked among the top 20 hospitals in the nation by U.S. News & World Report.

• Rush University Medical Center received five stars in a quality rating system by the federal Centers for Medicare and Medicaid Services (CMS). Rush University Medical Center is the only five-star academic medical center in the Chicago area.

• The Association for the Accreditation of Human Research Protection Programs (AAHRPP) has awarded Rush full accreditation for three years. Rush is one of the first academic medical centers in Illinois to receive this accreditation.

• Rush was recently ranked first for Quality and Accountability among US academic medical centers in a study conducted by the health care performance improvement company Vizient.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.