Contract Length (Full-Time Faculty Only): Not Applicable
Hiring Range: $15.00 hr. to $17.16hr. (fy24)
Full-Time/Part-Time: Full Time
Position Status: Regular
Posting Date: 08/24/2023
Minimum Qualifications/Requirements: Associate degree OR any equivalent combination of education and experience. Related education must be from a regionally accredited institution of higher education in business, communications, public relations, or a related field.
Demonstrated experience using a personal computer, office software such as MS Office and electronic mail.
Demonstrated ability to:-Establish and maintain effective working relationships with faculty, staff, students, partner organizations and the public.-Work in a fast-paced, demanding environment.
Proven customer service experienceCultural and linguistic sensitivity to promote the success of all members of a diverse society.Excellent verbal and written communication skills, attention to detail and organization/multi-tasking skills.
Requires successful completion of a background check.
Preferred Qualifications: Bilingual proficiency;Working experience with non-traditional, first-generational and high school students.Knowledge of higher education processes.
Summary of Duties: Provides comprehensive customer service in a high volume and challenging, fast-paced environment. Acts as the initial point of contact for prospective and current students visiting the Gateway and when necessary, refers students to appropriate college resources. Answers questions in person, via e-mail or by phone regarding college policies and procedures related to admissions, registration, testing, advising, financial aid, and other student services. Performs a variety of responsibilities related to Enrollment Services at Central Ohio Technical College, including scheduling appointments and assisting students with enrollment steps. Provides service to a diverse population including adult learners, high school students, visiting students, faculty, staff, parents, and other community members whose needs and interests vary. Provides administrative support to Gateway leadership.
Work Hours: Monday through Friday 8am to 5pm; occasional evenings/weekends may be required.
Central Ohio Technical College and The Ohio State University at Newark share the same campus.
Central Ohio Technical College (COTC) is a state-assisted, post-secondary institution of higher education offering associate degree and certificate programs. COTC was chartered by the Ohio Board of Regents in 1971 and has been accredited by the Higher Learning Commission (HLC) since 1975. The COTC service district includes Licking, Knox and Coshocton counties. COTC is committed to unlocking the full potential that lives within each student. We award associate degrees and certificates in high-demand fields to get you into a career quickly. COTC also awards transfer degrees that start you on your path to a bachelor’s degree. Whatever your goal, we equip you with the knowledge and confidence to (re)define what’s possible.
The Ohio State University at Newark offers the best of the Big Ten educational experience, including a rich research heritage and academic excellence. Small class sizes and interaction with faculty through research projects are unique features at Ohio State Newark. Students can complete bachelor's degree programs in education, nursing (RN to BSN), business, English, hi...story and psychology. In addition, students can complete master's degrees in Early/Middle Childhood Education (M.Ed.) and in Integrated Teaching and Learning (M.A.), and most of the coursework for the master's in social work (M.S.W.). Students can take courses toward other Ohio State degree programs, and then transition on to the Columbus campus.