Careers

Scheduled Hours

37.5

Position Summary

In support of WashUâ™s strategic plan, Here and Next, develop a change management strategy and recommend resources to ensure effective implementation. Recommend and develop a sponsorship model aided by a sponsor roadmap. Implement and evolve tactical plans (communication, coaching, resistance management, and training) in order to achieve identified readiness metrics. Continually evaluate results, resolve issues and adjust plans as required. This position will contribute to the communication team advancing the university's strategic plan, Here and Next - this position has guaranteed funding for two years with opportunities to extend appointment based on availability of work and funding.

Job Description

Primary Duties and Responsibilities

Assesses the impacts of the WashU strategic plan, Here and Next, on university culture and operations.

• Leads a landscape analysis to synthesize and understand the size and scale of proposed change resulting from the strategic plan overall and at the initiative level.
• Applies change management tools and methodologies to quantify the landscape of change resulting from strategic plan overall and at the initiative level.
• Identifies and elevates the people-dependent risks impacting the success strategic plan initiative efforts.
• Based on assessed size and scale of change, creates a resource recommendation to ensure effective implementation.

Develops a change management strategy.

• Informed by the change landscape analysis, develops a change management strategy that supports the goals of the WashU strategic plan
• Develops the necessary change management plans to support the group(s) impacted by the activities of the strategic initiative(s).
• Defines the readiness measures that coincide with progression through a change curve and establish methods for tracking, in partnership with the Here and Next core leadership team and the Brown School Evaluation Center.

Implements and evolves tactical change management plans (sponsor roadmap, communication, coaching, resistance management, training) in order to achieve identified readiness metrics.

• Defines readiness metrics and continually assess readiness using qualitative and quantitative insights to evaluate and adjust change management plans in partnership with the Here and Next core leadership team and the Brown School Evaluation Center.
• Prepares Here and Next sponsor(s) to socialize the school/unit, impacted group, and/or topic-specific change management plans with relevant stakeholder groups. Anticipates stakeholder questions and ensure that Here and Next sponsor(s) are prepared with answers or to follow-up with responses.
• Establishes and manages a change champion network, where most effective.
• Creates change communication plan(s) as part of a holistic change management approach in partnership with communication director.
• Coaches stakeholders, managers, project teams, SMEs, program leaders, unit leaders and others as identified.
• Collaborates with Here and Next core leadership team, Here and Next initiative leads, and other school/unit stakeholders, to develop resistance management plan(s), as well as sponsor roadmap(s).
• Where needed, creates and executes training for impacted groups.
• Identifies and elevates change management risks and issues; develops and implements risk mitigation tactics as needed.

Develops and executes successful change communications as part of a holistic change management approach.

• Recommends specific communications (e.g. an email, presentation, web content, video) best suited to meet the needs of impacted groups or stakeholders.
• Initiates first drafts of communications, as appropriate.
• Reviews drafts of materials, as requested.
• Makes presentations to select audience groups, as appropriate.

Other Expectations

• Educates the Here and Next core leadership team, Here and Next initiative leads and sponsors, and other stakeholder groups on the value and role of change management.
• Builds relationships with other change managers within WashU for best practice sharing and collaboration.

Preferred Qualifications

• Higher education professional with proven experience in executing change management initiatives in complex, matrixed academic environments.
• Experience working with stakeholder groups within higher education (e.g. faculty).
• Proven change management success with a variety of project types.
• PROSCI certified change practitioner, or other change certification.
• Experience in planning and executing change management in complex, matrixed environments.
• Experience in leading teams, schools, units, organizations, other to adopt new ways of operating or collaborating.
• Creative and strategic thinker who possesses a confident style, coupled with sensitivity, flexibility, and sense of humor. Good judgment, discretion, tact and diplomacy skills.
• Operates with an awareness of how the Provostâ™s Office serves the needs of the schools and university and will communicate and collaborate accordingly.
• Ability to work effectively in a highly collaborative and consensus-driven environment.
• Experience and knowledge of change management principles, methodologies, and tools.
• Strong attention to details and deadlines.
• Ability to establish and maintain strong relationships.
• Problem solving and root cause identification skills.
• Understanding of how people go through change and the change process.
• Superior written and verbal communications skills.
• Flexible and adaptable, ability to work in ambiguous situations.
• Acute business acumen and understanding of organizational issues and challenges.

Required Qualifications

• Bachelorâ™s degree in communications, marketing, journalism, business administration, English, or related field and three years of progress experience in related area or a combination of education and experience totaling seven years.

Grade

G11

Salary Range

$52,000.00 - $88,800.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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