Careers

Patient Relations Analyst

Department Description

Patient Relations serves as the 'office of record' on behalf of Hospital Administration, provides a formal mechanism for submission and resolution of complaints/grievances and promotes the medical center public service mission and commitment to high-quality care/service and positive patient experiences and satisfaction. Patient Relations ensures the protection of patient's rights and adherence to patient's responsibilities; mitigates risk liability and negative public relations for the institution and assists customers with navigating the medical center and accessing care/service.

Job Summary

Final Filing Date

7/20/2023

Salary Range

$2,272 - $4,310.40 ($59,300 - $112,500 annually)

Salary Frequency

Bi-weekly

Appointment Type

Career

Number of Positions

1

Percentage of Time

100%

Shift Hour

8 hours

Location

Armstrong Building

City

Sacramento

Union Representation

No

Benefits Eligible

Yes

We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.

THIS IS NOT AN H1- B OPPORTUNITY

Responsibilities

Under general supervision the position serves as a liaison between patient's families and medical center personnel to see timely resolution to complete/grievances and work to achieve maximum satisfaction levels. Position responds to verbal written in-person and social media posts related to complaints and grievances. Position develops plans for case review, conducts and coordinates investigations and multi-disciplinary reviews recommending solutions and exercises judgement in the development of responses to complex situations. Represents the medical center as a subject matter expert in complaint and grievance related matters to internal departments and agencies (i.e. Clinical Affairs, Quality and Safety, Risk Management, Joint Commission, California Department of Public health. Health Plans and Patient Rights Advocates).

Required Qualifications

• Bachelor's degree in related area and/or equivalent experience/training.
• Experience mediating and negotiating conflict, set boundaries and facilitate solutions.
• Experience with computer applications, databases and systems.
• Demonstrated strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to communicate clearly and effectively verbally, in writing and in person with a diverse range of individuals at all professional levels.
• Excellent customer service skills.

Preferred Qualifications

• Experience in an academic healthcare or related setting.
• Experience to gather and analyze data, prepare accurate and concise reports, and make recommendations for the resolution of patient complaints and process improvements.
• Comprehensive knowledge of healthcare issues, health plan regulations and requirements, regulatory agencies such as Joint Commission, NCQA, CMS and Title 22 and experience dealing with such agencies in matters related to the patient complaint/grievance process.
• Knowledge of medical terminology, medical practices and procedures, and experience with medical record review techniques.
• Demonstrated skill set needed to perform interviews of patient/family and Health System personnel that will produce necessary and pertinent facts to assist with grievance or complaint resolution.

Special Requirements

This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.

The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

Final Filing Date

7/20/2023

Salary Range

$2,272 - $4,310.40 ($59,300 - $112,500 annually)

Salary Frequency

Bi-weekly

Appointment Type

Career

Number of Positions

1

Percentage of Time

100%

Shift Hour

8 hours

Location

Armstrong Building

City

Sacramento

Union Representation

No

Benefits Eligible

Yes


To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdmed/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=5&JobOpeningId=55832&PostingSeq=1

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.





Copyright 2022 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-144414aa3bca064ca8b6532a0f3ed761

Create a Job Alert for Similar Jobs

About University of California Davis Health System

UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.

Connections working at University of California Davis Health System

More Jobs from This Employer

https://careers.nbprs.org/jobs/18826236/patient-relations-analyst

Return to Search Results