Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.
SOU is actively engaging in addressing and serving the needs of the growing diversity of its student body and welcomes applicants from a diversity of backgrounds including historically underrepresented groups in higher education.
Department: Student Health and Wellness Center
FTE: 1.0 FTE
The Student Health and Wellness Center (SHWC) of Southern Oregon University (SOU) promotes optimal health and well-being of students through the provision of quality services including but not limited to: primary medical care, mental health care, health education, early intervention strategies, community outreach and prevention programs, and crisis response services. The SHWC is accredited by AAAHC as an outpatient clinic and supports an integrated service model of care. Services are provided through a fiscally sound and self-supporting approach addressing student and campus community needs respectfully, professionally and in ways that honor diversity. Services are delivered in a setting and manner that represents the SHWC and SOU positively, and that are supportive of the academic goals and programs of SOU.
The purpose of this position is to ensure a smooth and efficient clinic flow while presenting a welcoming, safe and professional area for students who are seeking healthcare. To act as a collaborative, constructive, and professional member of the SHWC and contribute in positive and constructive interaction with all staff, students, and campus personnel.
Each SHWC team member is responsible for:
Knowing and complying with applicable internal and external policies, procedures, rules and regulations, including but not limited to: SHWC Policy and Procedures, SOU Policy and Procedures; AAAHC Standards, OHSA rules and regulations, and profession specific rules, FERPA and HIPPA, other regulations, and standards of care.
Performing all duties in a positive and constructive manner supportive of a healthy team environment.
Open communication by bringing all student, provider, SOU community, and broader community issues, concerns, and/or requests to the Director on a timely basis including but not limited to any potential risk management or quality control issues.
Participating on work teams as assigned.
Minimum Classification Qualifications:
Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR An Associate's degree in Office Occupations or Office Technology; OR Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.
Certification in related medical office program.
Two (2) or more years medical office experience
Working knowledge of computer appointment scheduling and/or medical billing software.
Familiar with medical terminology.
All Listed Duties:
Greet and welcome students in person and by phone with professional, friendly and compassionate manner.
Assist students checking-in for scheduled appointments.
Schedule appointments in person and by phone and confirm or update demographic information.
Set up and create virtual appointments.
Verify student eligibility, and assess fees and/or charges.
Enroll students into CCare program and verify OHP eligibility.
Scan appropriate documents into electronic health charts.
Verify measles documentation and remove registration holds.
Respond to inquiries in person and by phone including but not limited to, scheduling, clinical services, fees, and measles requirements.
Observe waiting room area and responds to patient behavioral needs as appropriate which may include seeking assistance from medical, mental health and/or administrative staff.
Oversight of Release of Information Process.
Responsible for copying/scanning health records.
Monitors requests from other facilities.
Responsible for receiving and sending faxes.
Monitors daily appointment and cancellations reports.
Corrects visit types as needed
Works closely with staff as needed
Responsible for applying applicable charges and/or refunds to students account
Administrative duties include but are not limited to:
Creating, updating and changing provider schedules in EHR as requested.
Taking minutes at staff meetings.
Running reports in Medicat
Billing third party entities
Other administrative duties as requested by management team.
Front Desk Oversight
Immediate oversight of front office staff, including temporary, volunteer, and student workers under the supervision of the Clinic Business Manager.
Coordinates work schedules.
Trains front desk staff in a positive and proactive manner including the following areas: confidentiality, dealing with the difficult student (demanding, angry, tearful, non-satisfied), release of information, appropriate scheduling, ergonomics, safety from violence, disaster, and front desk role in urgent medical situations.
Works closely with triage nurse and Mental Health Counselors to facilitate smooth office flow and makes adjustments in scheduling as needed. .
Coordination of Measles requirement, sending reminder emails and placing and releasing holds on students' accounts.
Stays current on all internal communication through regular attendance at all SHWC staff meetings, reading, and signing minutes of missed meetings and regular use of email.
Quality improvement: Routinely perform, review, and participate through daily communications and on assigned work teams, on-going assessment of quality of care, effectiveness and efficiencies throughout the department supporting Accreditation Association of Ambulatory Health Care Standards and best practices in college health.
Special Instructions to Applicants:
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
Must be able to successfully pass a pre-employment background check.
Under the provisions of the Fair Labor Standards Act (FLSA): -Position classifications defined as
SOU provides career-focused, comprehensive educational experiences to over 6,200 students. Along with an emphasis on student success and intellectual growth, SOU is committed to diversity, inclusion and sustainability. Theoretical and experiential learning programs provide quality, innovative experiences for students. At SOU, students build strong community connections through internships, mentorships, field studies, capstone projects, volunteer opportunities and civic engagement.