Patient Liaison - Concierge Medicine - Full Time 8 Hour Days (Exempt) (Non-Union)
University of Southern California (USC)
Location: Beverly Hills, California
Internal Number: REQ20127714
Provides specialized assistance to patients and their families to effectively navigate through the Keck Medicine of USCâs complex process of scheduling, admitting, discharge and follow-up to ensure a positive and simplified experience.Â Manages complaints and provides service recovery. Â Provides specialized professional support services to administrators and/or project managers in administrative projects. Assists in the administration and coordination of a variety administrative projects including planning, budgeting,
organizing, research and delivery of services.
The annual base salary range for this position is $60,320.00Â - $94,020.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidateâs work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education:â¢Bachelorâs Degree (Masterâs Degree preferred)â¢Combined experience/education as a substitute for educationâ¢Preferred: Medical Assistant Certificate/DiplomaMinimum Experience/Knowledge:Minimum Experience: â¢4 Years (7 years preferred)Minimum Field of Expertise: â¢Degree in public relations, human resources/personnel management, psychology, counseling or related field. â¢Three years experience client management. Demonstrated interpersonal, communication and customer service skills. Ability to establish and maintain effective working relationships with physicians, managers, staff, volunteers, auxiliary member, community and volunteer organizations, media and general public.â¢Ability to communicate effectively in English both verbally and in writing. Knowledge of medical terminology preferred. Familiarity with word processing, GECB, COR, Cerner, ProSolv, and scheduling software is preferred. Required License/Certification:â¢BLS for Healthcare Provider from American Heart Association.â¢Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.â¢Preferred: Current and valid California Phlebotomy Certificate.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations.
As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.