All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
The Harborview's After Care Clinic has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). Under general supervision, the Patient Care Coordinator (PCC) coordinates the delivery of medical care and the patient’s access to health care.
RESPONSIBILITIES • Facilitate patient’s positive experience in the Regional Epilepsy Center and track the care along the continuum, including scheduling Epilepsy surgical consults with appropriate providers. • Act as an advocate for patients and their families. • Assist the patient in coordinating services, answer questions regarding insurance coverage. • Assist uninsured patient population access healthcare assistance programs. • Gather information from referring providers, including medical records diagnostic test results and insuring it’s availability for care providers within the Regional Epilepsy Center. • Review patient records and appropriately anticipate patient needs for appointments/procedures, Epilepsy inpatient and surgical workups. • Schedule diagnostic testing, such as PET, MRI, LTM, Neuropsychic Testing, visual fields, and other specialty testing. • Triage patient calls and gather necessary information. • Resolve patient problems and respond to requests in a timely manner. • Communicates with inpatient units and coordinates Epilepsy monitoring. • Provides back-up and coverage for phones and the front reception desk, including entering referrals into EPIC. • Acts as a resource for clerical and technical staff in regards to clerical issues. • Demonstrates competency in filling out prior-authorization tasks • Schedules surgeries, schedules anesthesia, and manages OR block time. • Provides non-clinical information about Epilepsy surgeries
REQUIREMENT • Bachelor's Degree in a medically related or public relations field; and • 2 years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology; or • Equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.