All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
UWMC Radiology Support Services has an outstanding opportunity for a Patient Care Coordinator (Full-time, 40 hours a week, day shifts). The Patient Care Coordinator coordinates and provides patient, nurse, and provider support, answers telephones, pre-registers patients, obtains prior imaging, facilitates insurance authorization, and schedules clinic appointments and invasive Radiology procedures. This position is an onsite position at UW-Montlake campus.
RESPONSIBILITIES • Triage medical information in a specific medical or surgical specialty. • Effectively communicate with a variety of healthcare professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies, and other organizations related to the healthcare industry. • Request interpreters as appropriate for appointments, admissions, and surgeries. • Review registration data such as demographic, insurance, referral, next of kin, etc., and, update online or provide information to appropriate personnel so an update may be done. • Provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the PCC Manager, clinic Manager/Department Administrator. • Act as a liaison between patients, consulting physician, referring physician, or outside agency to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbally before and after patients are seen. • Coordinate anesthesia • Obtain all necessary medical records, diagnostic studies, pathology items, etc., that are needed for patient care. • Assist in scheduling new patient appointments by triaging to appropriate department and physician. • Enter appointment information in online appointment system. • Coordinate pre-admission tests and procedures. • Schedule and ensure pre-anesthesia works-ups are completed • Coordinate the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff, and Admitting. • Communicate any cancellations or changes to Admitting, Financial Counseling and medical staff. • Assist with discharge from clinic or hospital by providing follow-up appointments, arranging transportation, and attending hospital discharge rounds. • Schedule post-surgery diagnostic procedures and follow-up patient appointments.
REQUIREMENT Bachelor's Degree in a medically related or public relations field AND TWO years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.