Johns Hopkins University (JHU) Whiting School of Engineering (WSE) is seeking a Sales and Operations Coordinator who will join a team of exceptional professionals within our newly created Lifelong Learning (LL) program. WSE serves both traditional-age residential students as well as working professionals—early-mid career technical professionals and executives. The WSE LL portfolio addresses upskilling and reskilling needs of working professionals through its offerings that include executive education programs, experiential and technical workshops, extended-day boot camps, and webinars. The Whiting School engages in multiple delivery modalities—face-to-face (at JHU locations as well as on-site), asynchronous and synchronous online, and hybrid approaches—for individual or cohort participation.
The Sales and Operations Coordinator must be highly self-driven, proactive, organized and demonstrate the ability to work independently, in coordination with WSE Marketing, with outside subcontractors, and with Lifelong Learning Program Managers to provide excellent customer service to prospective learners, enrolled learners, staff, and faculty. This position is responsible for managing current B2C sales channels and vendors, reaching out to potential learners, and working across internal and external teams to better engage our audiences. Working closely with marketing, technical, program management, and finance teams, the Sales and Operations Coordinator will be the primary coordinator and contact and public-facing resource for our B2C learners.
The successful candidate will have a strong background in business development and sales, ideally within higher education. The candidate should have demonstrated success in B2C sales and developing new business opportunities. Candidate must be able to communicate effectively with senior leadership within the Whiting School of Engineering and across the university. The candidate must be a problem solver and have a commitment to equity, justice, and inclusion.
NOTE: This is a hybrid position with a flexible schedule
Specific Duties & Responsibilities:
Identify B2C sales channels for Whiting's Lifelong Learning portfolio; implement a strategy for pursuing leads across these channels
Craft and oversee communications to prospective and enrolled learners; manage listservs/newsletters
Manage sales, including outreach, calls, and order completion
Work with Lifelong Learning Program Managers and Whiting's Marketing and Communications team to create and enhance digital assets (Lifelong Learning website, course brochures etc.); distribute sales materials
Create knowledge base articles and FAQs for individuals to improve the user experience and reduce friction on self-service enrollment and applications
Implement A/B marketing tests
Work with the Associate Dean of Lifelong Learning to set sales targets, monitoring progress, and assessing performance; participate in revenue forecasts/reforecasts
Create and track sales targets by account type and monitor sales metrics and key performance indicators (e.g., work with leadership and technical teams to develop dashboards and reports, provide regular data-driven updates to leadership)
Convert sales leads to Lifelong Learning program enrollments
Analyze and report on sales performance (monthly and ad hoc); suggest and take action to improve sales performance and identify opportunities for growth
Manage pre-event/course onboarding and logistics, including communications and scheduling
Collaborate with the Associate Dean of Lifelong Learning, Program Managers, and Whiting's Marketing and Communications team on the development of new courses, which could include market research, attending planning sessions, project reviews, course launch, and course redevelopment meetings to assist with determining price, and market trends
Represent WSE at academic conferences and industry events
Participate in ongoing professional development activities
Handle special projects as assigned
Timely creation and maintenance of B2C sales channel master plan
Timely creation and maintenance of B2C communication plan and campaign
Timely creation and execution of A/B Marketing tests
Timely creation and analysis of sales performance reports
Achieve established Lead-to-Enrollment sales conversion targets
Minimum Qualifications (Mandatory):
5+ years in a sales role developing business opportunities and selling to consumers
Additional experience may be substituted for required education, to the extent permitted by the JHU equivalency formula*
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
** Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Knowledge of higher education, non-credit program experience a plus
Experience with Google Analytics
Experience with Zendesk or Salesforce
Experience with Wordpress and WooCommerce
Highly collaborative team player
Excellent communication skills
Superior problem-solving skills; creative thinker
Careful attention to detail, superior organizational skills, ability to work under pressure and meet deadlines, and to handle multiple projects simultaneously and autonomously
Consumer lead-to-orders conversion
Special Knowledge, Skills & Abilities:
Knowledge of MS Office 365, Google Docs, newsletter platform, customer relationship management (CRM) platform
Classified Title: Sales Consultant Working Title: Sales and Operations Coordinator Role/Level/Range: ATP/04/PD Starting Salary Range: $59,870 - $82,250 (commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30 a.m. to 5 p.m. Exempt Status: Exempt Location: Hybrid/Homewood Campus Department name: Lifelong Learning Center Personnel area: Whiting School of Engineering
The successful candidate(s) for this position will be subject to a pre-employment background check.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.