All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
The UW Medical Center's, Cardiology Clinic, has an outstanding opportunity for a Patient Care Coordinator (Full-time, Day Shift). The Patient Care Coordinator (PCC) is responsible for coordinating the delivery of medical care, as formulated by UWMC physicians or their designee, and the patient’s access to various health-care services. The PCC will coordinate the patient’s entry into and through the health care system, coordinate patient care services and serve as patient advocate.
General Responsibilities: •Act as primary liaison for UWMC/UW Medicine and represent departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services. •Work independently under the general direction of a physician or their designee. •Use ability to triage medical information in a specific medical or surgical specialty. •Use effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry. •Request interpreters as appropriate for appointments, admissions, and surgery. •Use a variety of computer systems such a EPIC, PHS, ORCA/Mindscape, One Health Port, Microsoft Products, Provider One •Maintain knowledge of billing and medical record documentation requirements, diagnostic tests and procedures and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.
Patient Intake: •Responsible for reviewing registration data such as demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done. •May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the PCC Manager, clinic Manager/Department Administrator. •Contact review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
Care Coordination: •Act as a liaison between patients, consulting physician, referring physician or outside agency to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbal before and after patients are seen. •Obtain all necessary medical records, diagnostic studies, pathology items, etc., that are needed for patient care. •Coordinate the patient's entry into the system to include the availability of necessary records, coordination of tests, procedures and appointments with all hospital departments.
Scheduling: •Assist in scheduling new patient appointments by triaging to appropriate subspecialty and physician. •May enter appointment information in on-line appointment system (EPIC-Cadence).
Admission: •Responsible for completing a Pre-Admit for all planned hospital admissions and follows up with Admitting, Financial Counseling and Utilization Review, as necessary. •Responsible for coordination of pre-admission tests and procedures. •Coordinate the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff and admitting. •Responsible for communicating any cancellations or changes to Admitting, Financial Counseling and medical staff.
Surgery: • Act as liaison between patient, physicians, OR, nurses, other clinics, nursing units, admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Dietician, Pharmacy, MSW, etc. for the purpose of coordinating all pre-op planning and preparation. •Communicate pre-op planning and preparation to patient. •Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants). •Will be responsible for scheduling, rescheduling, and canceling surgeries on PHS scheduling system. Will monitor case order day prior to surgery and make any necessary changes. •May assist with completion of surgery packet. •Schedules surgeries into the OR •Responsible for scheduling appointments with pre-anesthesia •Responsible for pre-anesthesia work-ups •The person in this position will block and unblock the OR schedule and related resources.
Requirements: A Bachelor's Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.