Position plans and manages administrative aspects of the Sleep Lab operations, including strategic planning and overall development. Works in conjunction with Section Head and Technical Specialist to manage the clinical aspects of the Sleep laboratory.
Normal clinic and administrative office setting with some pressure caused by work deadlines.Â While this is a day-shift role, this position oversees nighttime operations and staffing, so the Manager will be expected to accommodate the needs of the team and conduct evening meets as needed to appropriately manage and support staff.
Primary Duties and Responsibilities
Leads,developsandsupportsthe technical supervisor; manages the SleepLabteam and the Sleep section support toensure safe and quality patient care is provided in an efficient and cost effective manner. Accountable for the coordination of patient services with physicians, promotes and maintainsgoodpublicrelationswithsectionteams,providers,providerteams,patients and their families. Provides supervisor direction and assistance in resolving issues and complaints by physicians, patients and referring physicianoffices.
Manages sleep lab staff, with 12 technical staff, addresses and resolves personnel issues, maintains job descriptions, conducts annual performance evaluations, coordinates and ensures completion of staff continuing education/quality improvement/skillstraining, and maintains clinical and staff policies and procedures in compliancewith medical school, state and federal regulatory requirements on an annual basis. Interviews and hires applicants for positions, supervises training of new employees, and makes salary recommendations.
Manages resources,including facilities, equipment and budgets, to meet the Department goals and objectives. Ensures coordination and maintenance of equipment and supplies.Keeps supplies within set par levels. Notifiesmedical director of any facility related issues including the need for equipment repair or purchase.
Works with the section head and clinic administrator on setting priorities and developing the strategic plan and marketing to grow the Sleep Lab. Implements and monitors the developmental actionplan. Assures the compliance of the sleep facility with outside regulatory agencies.Â
Provide reports, analysis and maintain records as required.
Maintains communication with sleep lab staff, support section remote workers and faculty through regular meetings.Â
Tracks renewal of medical and prescribing licenses and credentialing of providers.Â Ensures support staff maintain credentials required for position (RN, RMA, RPSGT, BLS/CPR, etc.) and complete all mandatory training.
Researches and recommends new methods and procedures to improve current clinical support service capabilities, quality, and standards.Â Identifies inefficient workflows, develops and proposes solutions to increase efficiency and effectiveness; manages and participates in clinical support quality assurance/improvement programs; fields and formally addresses customer complaints and develops solutions to reported problems.
Achieves and maintains expertise in management areas through participation in continuing education programs, professional organizations and self-study.
Exceptional internal, external and customer service skills.
Working knowledge of patient services.
Solid organizational, communication and interpersonal skills.
A thorough understanding of what medical records, phone triage, front desk and insurance verification/precert positions entail is strongly preferred.
Bachelor's degree with a minimum of eight years of clinic office experience with three to five years of supervisory experience.
$63,300.00 - $98,200.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
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