Careers

Associate Director, Hospitality Services

University of California Riverside

Job Number: 26348244
Full/Part Time: Full Time
Schedule: Varies
Salary: $64,400 - $122,000

Position Information
UC Riverside's Dining and Hospitality Services is recruiting for the Associate Director of Hospitality Services. The Associate Director of Hospitality Services is responsible for the overall management of the sales and coordination of events within the Hospitality Services' office, as well as the operations team for Citrus Grove Catering and Crate by Citrus Grove. The Associate Director provides direction and leadership to a team of event managers, a sales manager, the senior manager of catering operations administrative and student staff; oversees the sales, coordination, and event execution of summer conference programs, meetings, special events, and catering; establishes on-going internal/external client relations; responsible for the coordination and execution of all events/catering planned though the Hospitality Services team; manages the facility rental process for housing owned venues and other select campus spaces, including setting rates, working with campus partners, and outside vendors; ensures the service provided by the sales and catering teams are high quality and properly delivered to the University community, outside clients, and summer conference guests; sets sales goals and uses innovative methods to improve program offerings; works strategically to increase business including representing Auxiliary Services and UCR at trade shows, conferences and other avenues of outreach; works closely with Housing Services to ensure summer conferences meet expectations of guest experience and requirements of the overall Housing operations.

*As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. *

Education
Education Requirements
Degree
Requirement Bachelor's degree in related area and/or equivalent experience/training. Required

Licenses
License
Requirement Valid CA Driver License Required


Experience

Experience
Requirement 6 - 10 years of related experience. Required Direct leadership of a fast paced, high quality event services team Required Sales experience for catering, events, conference or other hospitality type business Preferred Catering/Conferencing experience in a institute of higher education. Preferred Experience leading customer relations and selling services to a broad customer base. Preferred Experience working in a union environment. Preferred Demonstrated experience in University policies and procedures and financial systems. Preferred Previous supervisory/managerial experience. Preferred


Minimum Requirements
Special Condition Requirement Hired candidate must successfully pass a background check through the DOJ and FBI prior toappointment start date. Required Must possess or obtain a Valid CA Driver License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. Required Ability to operate University vehicles for business and operational needs. Required


Preferred Qualifications
Solid political acumen and skill in judgment, decision-making and problem recognition, avoidance and resolution.
Leadership/management skills, including skills to lead, direct, mentor, evaluate and motivate staff.
Solid working knowledge of the concepts, principles and best practices of public relations and event planning, production and implementation.
Solid project management skills.
Solid interpersonal communications skills to build and foster a collaborative and cooperative work environment and build and maintain good working relations at all organizational levels and with outside constituencies.
Solid skills to produce high quality events within budget and time constraints, including events that promote the vision, mission, goals and objectives of the campus.
Knowledge of management principles, concepts and best practices and skill to select, lead, direct, mentor, and guide staff, taking corrective action as necessary.
Exceptional skills in prioritizing and organizing assignments when faced with heavy workloads, deadlines and request for service.
Working knowledge of conference and event planning techniques, including scheduling, housing/meeting space, and equipment needs.
Demonstrated skills in oral and written communication for explaining policies and procedures, conducting sales presentations and site tours, and interpersonal skills to work effectively and diplomatically with a diverse clientele.


Additional Information
Knowledge of the campus, its vision, mission, goals, objectives, policies and infrastructure.

Knowledge of event operational software (ex:EMS) that facilitate proposals, communication with client, departmental planning, banquet/conference event orders.

Working knowledge of standard catering and event sales methods, practices and strategies. Experience with catering and conferencing industry, banquets, meeting room space, set-up conceptualization, and revenue maximization.

Demonstrated skill in negotiating and closing large dollar volume financial contracts.

Skills in creating spreadsheets, reports, and analyzing financial data. Skill in basic mathematical functions, including but not limited to, computing gross margins and projecting profitability.



To apply, please visit: https://irecruitportal.ucr.edu/irecruit/!Controller?action=jobs_webui.show_page&page=jobs_detail&requisition_id=26348244&profile_id=&module=jobs







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