Working under the supervision of the AV Systems Engineer & Designer, assists with all stages of AV installations for central-pool classrooms, coordinating with internal and external resources as needed.
Assists with development and maintenance of both point of service and online documentation for AV systems in central pool classrooms.
Assists AV Systems Engineer & Designer with basic user training and orientations for any supported central-pool classrooms.
Helps maintain AV control system standards across all central-pool classrooms, making adjustments for special needs or to increase usability as needed.
Assists AV Systems Engineer & Designer with troubleshooting, testing, and replacing AV system components, as needed, in supported spaces.
Assists AV Systems Engineer & Designer as an AV consultant and engineer for registrar classroom AV deployments and other AV consulting projects across the University, while following the Universityâ™s AV Standards.
Consults on special University projects as needed, such as new building AV design or AV renovation projects.
Assists with maintaining the University AV Standards and hardware documentation.
Assists in creating and writing project bid documentation, negotiating with vendors to obtain competitive quotes, and to determine cost-effective equipment.
Responsible for Tier 2 AV Services support in central-pool classrooms or other supported teaching and learning spaces across the University.
Works closely with the AV Services team on service coordination to make sure maintenance is minimally disruptive to teaching and learning activities.
Helps coordinate service and maintenance tasks with the AV Services team and 3rd party vendors as needed.
Under the guidance of the AV Systems Engineer & Designer, assists with AV control system maintenance (software and firmware updates).
Assists with ad hoc AV projects for special meetings or events as needed.
Assists the AV Services team with special projects, events, or quarterly maintenance as needed.
During high demand periods, assists AV techs with AV service calls for assistance in central-pool classrooms
Participates in design and implementation of AV systems.Â
Performs hands-on AV component installation, replacement, configuration, firmware updates, and troubleshooting using existing procedures to solve routine problems.Â
Conducts trending and analysis AV needs and usage to make recommendations. Configures AV systems and services for the University environment.Â
Identifies problems with AV components and network issues for AV Services personnel.Â
Maintains the production change control schedules, system documentation and logs, and the network security authentication. Maintains growth statistics, space forecasts, storage libraries, and software and hardware inventories.
Performs or assists in troubleshooting and detecting unusual production problems. Performs recovery procedures, schedules back-ups, and monitors batch processes.
Administers and maintains security of operating systems.
Applies moderate/high levels of experience and skills to support the planning, development and execution of audio-visual productions with moderate supervision.
Researches, develops, installs, operates and troubleshoots audio-visual systems, such as video conferencing, digital media and desktop and network-based technologies.
Performs other related work as needed.
Associates or Bachelorâ™s degree in the AV field.
Experience setting up, maintaining, and providing customer assistance with AV systems as an AV technician.
Demonstrated experience in troubleshooting AV systems under pressure.
Experience in a higher education environment strongly preferred.
Have a strong technical background in AV equipment; diagnose and resolve technical issues independently.
Technical Skills or Knowledge:
Understanding of Extron GlobalViewer Enterprise.
Basic understanding of networking principles and wiring for AV systems.
Good understanding of signal flows for AV systems.
Strong customer service orientation and interpersonal communication skills related to the delivery of customer service and satisfaction, including excellent written communication skills.
Communicate effectively with a wide array of technical and non-technical University faculty and staff.
Manage multiple tasks/projects and support requests while maintaining focus and understanding of assigned priorities.
Work well independently and as a member of the larger team as needed.
Climb on a ladder to a height of 20 feet.
Carry heavy hardware such as projectors, switchers, av hardware (30-50 lbs). Individual will be required to be on feet for extended lengths of time.
Some evening/weekend work occasionally, to meet project deadlines.
Cover Letter (required)
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