Global Senior Client Care Operations Analyst - 37802 | CBRE
Location: Atlanta, Georgia
Internal Number: 37802
Working under limited direction, provides analytics and coordination for the Client Care department. Coordinates and provides analytics as requested for business scorecards, internal metrics, and customer information. Coordinate's client events, meetings and information enabling the department to meet objectives in an effective and efficient manner. Coordinates and prepares detailed materials for internal and external meetings. A critical metric of success in the role will be the Analyst's ability to communicate, connect and collaborate across the business vertical. A candidate possessing a high degree of curiosity, problem solving skills and the ability to connect the dots on new opportunities will thrive in the role.
BUSINESS GROUP OVERVIEW: Global Client Care is CBRE's strategic client account management platform. It leads collaboration and communication between geographies and all of the firm's lines of business on behalf of key investor clients. Through organized structure, specific tools, technology and resources, Global Client Care enables CBRE to provide superior outcomes for our clients by meeting and exceeding their global real estate goals and objectives. The Analyst will contribute to the team's overall success of advancing objectives in achieving superior client outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Transforms client information, quantitative and qualitative, from multiple sources - meeting notes, acct team meetings, news sources, CRM systems - into actionable intelligence.
Collects, aggregates, and performs gap analysis on a variety of business, financial, and customer and statistical information as needed to respond to management and customer requests. Coordinates work with other departments and adds commentary to complete analysis reports and proposals.
Acts as a liaison with client care team members and other internal teams to share and verify financial and performance related client information.
Maintains critical client and business information such as snapshots, full views, client plans, activity maps and client bios.
Responsible for providing support to account management by proactively tracking activities, stakeholder engagement and follow-up and follow through of critical activities and action items to ensure completion.
Organizes and prepares for internal and external meetings, including the creation of presentation materials, scorecards, and metrics.
Manages client meeting schedules and briefing packs for business leaders.
Supports internal communications such as weekly newsflash and on-line campaigns.
Supports Client Care events and thought leadership workshops.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower-level employees.
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.