21st Century Scholar Success Specialist (Student Support Specialist)
Indiana University Purdue University Indianpolis - IUPUI
Location: South Bend, Indiana,
Internal Number: 296910
EVC CAMPUS ACADEMIC AFFAIRS (SB-ACAD-IUSBA)
The 21st Century Scholar Success Coach focuses on 21st Century Scholars.
Maintains information on 21st Century Scholars program to assist students, faculty and academic advisors with questions regarding 21st Century Scholars program.
Provide coaching for a caseload of approximately 300 students. Maintains information about majors and minors, certificate programs, general education, programs within Academic and Student Affairs, student support services both on and off campus to help students. Helps with student registration.
Provide coaching, proactive and developmental guidance to assist students with their transition to college, and identifying interests and abilities. This work entails, but is not limited to, developing a coherent program that includes best practices, such as learning communities, cohort-based class scheduling, connections to campus tutoring, career services, and engagement in other HIPs.
Regularly meets with students during semester to develop medium and long-range academic goals, and to review grades and the student engagement reports. Assists student in developing strategies to promote academic persistence. Assists students to develop career goals.
Track and support student progress from first time enrollment through graduation. Maintains records on student progress, persistence, retention, and graduation.
Effectively use university advising and retention tools and systems including notes on AdRx, appointments on Scheduler, creates and administers surveys, and student engagement campaigns.
Contributes to designing and implementing programs to foster student success and retention.
Works with our high school partners to develop more deliberate, coordinated high school tours, and summer and other programs that focus on engaging 21st Century Scholars and keeping them on track to enter IU South Bend as freshmen.
Manages, seeks and updates community resources partners for access that address student vulnerabilities. Works with campus and community partners for leads. Connects and engages community services for emergency resources for students.
Frequently interfaces directly with students and collaborates with staff in own department, faculty and staff across campus, and community partners on shared student support goals.
Assists 21st Century Scholars Coordinator and/or campus/community partners to prepare reports for stakeholders. Assists 21st Century Scholars Coordinator to collect and maintain scholar data.
Communicates outcomes at staff meetings and monthly communications to community partners.
Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.
Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.
Bachelor's degree in education, public affairs, public health, counseling, social work, business, or a related field.
Master's degree in higher education student affairs or a related field.
2 years of experience in student services, higher education, social work, counseling, law, or a related field.
Experience working with students in the 21st Century Scholars program.
Combinations of related education and experience may be considered.
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Seeks to acquire knowledge in area of specialty.
Highly thorough and dependable.
Demonstrates a high level of accuracy, even under pressure.
Demonstrated ability to maintain confidential information.
Ability to simultaneously handle multiple priorities.
Demonstrates excellent judgment and decision making skills.
Demonstrated customer service skills.
Knowledge of student development, counseling, or career development theories and practices.
Knowledge of current needs and trends of diverse student populations.
Ability to advise students individually and in groups on student-related matters.
Commitment to working with people from diverse backgrounds and demonstrated cultural competency.
Ability to build strong partnerships with students and other university departments.
Knowledge of the 21st Century Scholars program.
Experience using Microsoft Office Suite (Word, Excel, and PowerPoint).
Ability to learn and use tools and software systems for advising and retention.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.