Schedule: Hours of Operation: Hours range from 8:00am - 8:00pm, Monday - Friday, and 9:00am - 3:00pm on Saturday. *All Testing Staff work a minimum of (2) Saturdays per month either at the Columbus Campus, Delaware Campus, or Virtually.
Additional Information: This is a temporary position that will be evaluated for long-term need.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
***This role may require Proctors to travel between multiple Columbus State Testing Center locations as needed***
Proctors are part of the Enrollment Management and Student Services team and support the various testing needs at Columbus State. Proctors are responsible for administering and monitoring tests to groups and individuals while maintaining a quiet atmosphere for testing. This role is responsible for following standard testing protocol by ensuring assessment integrity, distributing appropriate support materials, assisting students with accommodations, troubleshooting technology errors, and providing basic clerical support, in accordance with the College policies and procedures.
Core Competencies Required
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Adaptability, Communication, Coaching, Energy and Quality Orientation
ESSENTIAL JOB FUNCTIONS
Provides a welcoming and friendly environment with high quality customer service for all visitors, faculty, and staff interacting with any of the college's testing centers, college credit plus high school locations, and business/industry partners. Utilizes professional proctoring procedures to support a secure testing environment. Procedures include consistent verification of ID, verification of student electronic records, verification of instructions, and close proctoring of all students using physical observations, video monitoring, and electronic monitoring software.
Administers and processes a variety of exams as assigned. Reports any student concerns to department leadership; addresses student computer password needs and confirms applicable testing aids available to students; communicates all pertinent information to those that utilize the services of the department. Assists in troubleshooting basic technology problems affecting exam administration. Resolves testing and technology problems, troubleshoots computer problems, and contacts vendor technical support when needed.
Writes necessary incident reports and obtains proper signatures as required. Submits incident reports to vendors and documents any testing issues, reporting these issues to leadership as needed/directed. Obtains and maintains vendor proctor/administrator certifications and recertifies as required. Assists in answering general information inquiries from students, faculty, staff, and community members and provide referrals to appropriate departments.
Collaborates with and executes referrals to business partners throughout other college departments/personnel. Assists with basic clerical work, data entry, and other academic support projects as directed. Complies with all local, state, federal, and national examination protocols to the satisfaction of external auditors.
Professional Standards and Credentials
Maintains training necessary to administer a minimum of one (1) high stake certification exam. This requires the completion of an annual high-stakes qualification exam and maintaining certification by consistently following exam protocol and participating in department-supported professional development. Ensures a safe and supportive learning environment by complying with our testing center's procedures, Columbus State's Academic and Student Code of Conduct policies, and various national testing standards, and the college's security procedures.
Maintains confidentiality of exams, test results, and candidate information in accordance to Higher Education FERPA, NCTA and other regional or national testing standards, and vendors' standards, policies, and guidelines.
Diversity, Equity, & Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Other Duties & Responsibilities
Follows internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. Hours may include working outside of a normal workweek schedule as well as weekend availability on an as needed basis. This individual may work overtime or offset hours as necessary and may need to work additional evenings/weekends on a regular basis to provide service to students.
Usual Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and occasionally sits. Employee converses verbally with others in person and by telephone. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts or exerts force of up to 25 pounds when moving files, boxes and other materials. With multiple conference spaces as well as meetings across the campus, employee regularly walks outside to other buildings.
Typical office environment. Regular exposure to moderate noise typical to business offices. Must travel to various Columbus State campuses and sites.
Minimum Qualifications: High School Diploma or GED with two years of experience working in a customer service-related position. Customer facing preferred. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Knowledge, Skills and Abilities: Knowledge of: Basic computer navigation and use. Communication and relationship building strategies; customer service and public relations principles; standard office practices and procedures. Ability to: Appreciate diversity and work effectively with persons of varying cultures and backgrounds; develop and maintain positive and productive working relationships with associates, supervisors, students and faculty, and general public; answer routine inquiries in-person or by phone; work independently, demonstrating initiative and follow-through, as well as work as part of a larger team; organize and manage multiple tasks; demonstrate flexibility; maintain confidential and sensitive information; maintain accurate and complete work records. Skill in: Verbal and written communications; multitasking and planning; organizing work; maintaining good public relations and excellent customer service; follow-up; problem solving; general typing and administrative work; operating general office equipment.
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.