PATIENT CARE COORDINATOR SUPERVISOR (FULL-TIME, DAYS)
University of Washington
Location: Seattle, Washington
Type: Full Time
Internal Number: 196956
A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
The UW Medical Center's Maternal Infant Care Clinic has an outstanding opportunity for a Patient Care Coordinator & Patient Services Specialist Supervisor (Full-Time, Day Shifts). The PCC/PSS Supervisor supervises Patient Service Specialists and Patient Care Coordinators in the MICC and/or other assigned staff and coordinate patient's entry into and through the health care system. With delegated authority, interview and recommend selection of applicants, conduct training, assign and schedule work, perform regular rounding, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action. Under administrative direction, coordinate the delivery of medical care for MICC patients in conjunction with ultrasound, cardiology, Seattle Children’s, neonatology, anesthesiology, and other specialty partners.
Responsibilities: • Supervise assigned staff ensuring compliance with regulatory agencies, insurance and other financial requirements, and hospital policies and procedures; • Assist staff in resolving patient care problems; • Make initial contact and provide information to the patient or the referring physician on behalf of a specific group of attending physicians; • Act as primary liaison among the clinic/hospital, the patient and family, referring physician, outside agencies, staff from other hospitals and the general public by providing information and advice regarding hospital services; • Oversee outpatient care by complex care coordination (scheduling surgery when needed), inpatient (delivery clearance when needed) and arranging diagnostic procedures and/or coordinating request for consultation among other medical specialties by following established protocols; • Collect, assess, and prioritize information concerning the patient's medical status from the referring physicians and the community; determine need for urgent referrals and notification of urgent medical reviews, while assessing social and financial situation of patients; • Greet patients and develop evaluation of areas of concern and anticipated needs first outpatient clinic including: insurance, personal escort, transportation, housing, support care, equipment needs, transfer of records, and reappointments with physicians; • Maintains a safe and organized environment for patients, visitors, and staff through enforcement of Infection control measures and visitor policies in effect • Coordinate all necessary aspects of patient calls and transfers to and from other appropriate disciplines in the MICC in a timely fashion; Answer live calls as much as possible and check voicemails throughout the day • Consistently demonstrates productive and timely communication with charge nurses, nursing staff, peers, patients, physicians, volunteers and other medical center departments and ancillary services. • Make 1st attempt for each new referral letting patient know that it could be 24-48 hours to get a call back for scheduling the appointment • Consistently follows policies and procedures for routing calls to appropriate provider (nurse, MA, ultrasonographer, GC, provider) • Ensure the outcome of treatment recommendations for continued care is conveyed to referring physicians; • Receive patient complaints; obtain information and data from records and appropriate hospital staff; compose report for review and resolution, or personally resolve complaints on non-clinical issues and problems; • Act as resource and technical consultant to physicians and providers on OB-GYN services
Perform the work of PCC/PSS Supervisor duties • Increase collaboration between our PCC/PSS team through regular meetings and addressing overlap and delegation of duties between the two teams • Oversee break and vacation coverage through equitable means • Be a liaison for ultrasound scheduling, Children's and specialty combo clinics • Be a liaison for Right Fax and ERHI (Electronic Health Record) teams • Oversee the telemedicine program development and transition after D1 • Report out weekly AccuReg, phone calls, and referral numbers to administration • Follow up on No-shows and offer reschedule of appointment and/or provider notification • Be a liaison for FACT team of self-pay patients as well as those that require prior authorization of visits and hospitalization
Requirements: A Bachelor's Degree in a medically related or public relations field AND two years of experience as a Patient Care Coordinator OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.