All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
The Harborview Medical Center's Hand, Foot and Ankle Clinic has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shift). Under general supervision, the Patient Care Coordinator (PCC) coordinates the delivery of medical and nursing care and the patient’s access to health care, including the patients’ entry into and through the spectrum of clinical services of the health care system. PCC responsibilities vary depending on the service to which they are assigned by their supervisor.
CARE COORDINATION: • Act as primary contact for clinic providers with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding Foot and Ankle Clinic services • Work with patients to schedule surgical procedures in a time • Complete appropriate documentation for planned admissions and surgeries in EPIC • Reschedule and cancel surgeries for the patients as needed. • Interview patients and review anticipated needs upon admission and discharge including: personal escort, transportation, housing, support care, equipment needs, transfer of records, and appointments with physicians. Pass special concerns and needs on to the In-patient care areas as needed. • Act as liaison between the patient and the various clinic and hospital areas and ancillary services to coordinate activities involved in pre-operative planning and preparation. • Work closely with the Pre-Anes Clinic to assure patients are being seen and cleared for surgery in a timely manner. Coordinate pre-admission tests. • Compile any pertinent paper records to ensure a complete medical record is present at the time of patient visit, admission, and/or procedure. Notify providers of missing records. • Coordinate with the Financial clearance Unit/ Patient Access Center for verification of benefits and authorization for outpatient visits, inpatient stays and/or surgical procedures Provide Financial Clearance with the information they need to obtain insurance approval for the surgeon’s planned procedure • Facilitate physician’s participating in peer/peer approval meetings and or appeal process for insurance approval of procedures • Communicate with health care team members regarding the status and/or completion of care coordination activities. • Monitor upcoming surgeries to look for potential obstacles for patients. Alert appropriate team members so action can be taken to assist the patients. • Appropriately direct patients and others to other departments across the medical center. • Review appointment follow-up requirements and expectations with patient to ensure adequate and timely review of the patient plan of care in accordance with all CMS and other regulatory requirements. • Assist patients having difficulty accessing the clinic to get an appointment either through the Referral Coordinator or direct appointing. • Ensure complete and accurate registration, including patient demographic and insurance referral information are in the computer system. • Refer out of state and our of country patients to the RRDT to facilitate easy access to pricing information for the patients • If working in a specialty clinic that receives internal referrals, ensures that referrals are addressed in a timely manner under the direction of the clinic leadership team. • Work with financial services and establish procedures to ensure financial information is complete prior to appointments, procedures or admissions. • Refer patients to Health Coverage Services when needed. • Provide summary reports to clinic leadership on referral volumes and status. • Schedule appointments for patients, and order interpreter where appropriate. • Schedule surgeries and/or procedures or services needed in the ambulatory management of the patient’s care e.g. class attendance in Patient Family Resource Center. • Schedule post-op appointments into the future so patients have that information as soon as possible in the process.
OFFICE TASKS: • Maintain and use supplies and equipment in a cost-effective manner.
CUSTOMER SERVICE AND TEAM BEHAVIORS • Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting. Employee Patient are First strategies to improve patient encounters. • Respond to inquiries by the appropriate route (telephone, fax, or email) and forward to the appropriate individual. • Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation. • Act promptly and effectively during an emergency situation. • Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements. • Apply appropriate policies, procedures, protocols and standards of practice in performing duties. • Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities. • Demonstrate support for clinic and divisional policies and procedures. • Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines. • Other duties as assigned.
CORE VALUES: • Quality of work • Mission Centered Professional Practice • Interpersonal Skills • Integrity and Compassion • Patient Care Advocacy • Team Work/Collaborative Practice • Patient/Family Satisfaction/Customer Service • Respect For Patient Confidentiality
Requirements: A bachelor’s Degree in a medically related or public relations field and two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians and proficiency in medical terminology. Or Equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.