Job SummaryÂ The Content Developer plays a key role in supporting the Solution Center team by developing user guides and other content that outlines HR policy, transactions, etc. This role is responsible for distilling complex HR topics into easy-to-understand information for a spectrum of audiences of all levels. The Content Developer proactively seeks feedback on their work and adapts their activities and behaviors in real time in response to feedback. This role is also responsible for analyzing the effectiveness of copy to convey the intended message. This role will help enable USCâs vision while championing USCâs culture and values.
Minimum QualificationsÂ The candidate for the position of Content Developer must meet the following qualifications:
Extensive applicable experience in employee or internal corporate communications.
Three or more years of experience in one or more of the following fields: communications, content development or writing and editing.
Knowledge of the fundamentals of writing, grammar, syntax, punctuation, and AP style. Familiarity working with style guides.Â
Ability to tailor content and branding to fit the audience and message.Â
Ability to provide timely and helpful information.Â
Ability to build, deliver, and adapt solutions that consistently meets customer expectations.
Clear understanding of multichannel communication platforms.
Sense of design and typography.
Ability to work with stakeholders to gather information and distill into knowledge content.
Strong written and verbal communications skills.
Strong organizational skills, analytical skills, and the ability to think strategically and creatively.
Team-oriented self-starter with the ability to work independently and proactively.
Ability to provide support and guidance as needed on projects.
Ability to exercise discretion with confidential information.
Ability to provide detailed information and summaries to peers and supervisors.
Experience with Microsoft Office tools and content management systems.
Design experience creating assets for digital environments (WordPress, social, search and display advertising, etc.) including HTML and CSS, Adobe Creative Suite, etc.
Preferred QualificationsÂ The ideal candidate for the position of Content Developer has the following qualifications:
Bachelorâs degree in communications, journalism, English, or another related field.
Five or more years of experience in one or more of the following fields: communications, content development or writing and editing.
Experience in one or more of the following fields: higher education, human resources, solution delivery centers.
Excellent interpersonal skills, emotional intelligence, and relationship-building abilities.
Ability to manage concurrent projects, prioritize competing assignments, and work under pressure with tight deadlines and frequent interruptions.
Ability to exercise sound judgment in making decisions with minimal supervision.
Ability to produce quality copy on a tight schedule with competing priorities.
Knowledge of human resources functions and services and solution delivery organizations.Â
Comfortable with communications technology and complex environments.Â
Design experience with Adobe tools such as Illustrator, Photoshop, InDesign, etc.
Job ResponsibilitiesÂ The candidate for the position of Content Developer will be responsible for:
Possessing a broad range of knowledge about HR functions, services, and customers to develop user-friendly HR materials for stakeholders at a variety of levels. Distilling complex HR policies, internal and external processes, and procedures into easy-to-understand copy. Working with subject matter experts to collect key HR information and transform it into audience-based quick reference guides, FAQs, etc.
Creating, maintaining, and continually improving solution center self-help materials and copy and delivery approaches to enable the solution center to be most effective. Streamlining the way content is accessed so audiences could access HR information easily when they need it. Building and actively maintaining relationships with stakeholders to accurately tailor content to needs and priorities.
Learning from data trends to gain insights into customer needs, adjusting and adapting content to continually optimize adoption and effectiveness. Consistently meeting deadlines for content while balancing priority projects and activities. Anticipating future customer needs based on discussions with HR knowledge experts and business strategy. Understanding different audiences and catering content based on their varying needs.
Developing content for websites, FAQs, knowledge guides, and other communication vehicles necessary to support the dissemination of HR related content for the Solution Center.
Working closely with business, technical, and support stakeholders to define and align knowledge improvement solutions and priorities. Proactively seeking feedback from peers, superiors, and customers. Adapting activities, behaviors and demeanor in real time in response to feedback. Analyzing the effectiveness of copy to convey the intended message and continuously improve writing based on feedback.
Effectively using standard tools and methods including style guides to deliver work day-to-day. Working well independently and as a team to conduct self and peer reviews and check for quality and accuracy of content. Asking questions to analyze problems and improve understanding. Always exhibiting character and integrity in decision-making. Â
Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
Adjusting priorities based on organizational needs. Demonstrating, through words, actions, and ideas, alignment to USCâs strategic plan and the HR organizationâs strategic plan.
Performing other related responsibilities as requested and when necessary. The university reserves the right to add or change duties at any time.
The University of Southern California is an Equal Opportunity Employer
Minimum Education:Bachelorâs degreeCombined experience/education as substitute for minimum educationMinimum Experience:3 yearsMinimum Field of Expertise:Extensive applicable experience in employee and/or internal corporate communications. Three yearsâ experience in communications, content development and writing/editing in employee/internal corporate communications. Demonstrated design/typography experience. Proven knowledge of writing and editing fundamentals and Associated Press style. Ability to tailor content to fit targeted audiences with a clear, demonstrated understanding of multichannel communication platforms. Experience with design software/tools (e.g., HTML, CSS, Adobe Creative Suite) creating assets for digital environments (e.g., WordPress, social media, search and display advertising). Excellent written and oral communication skills, able to provide detailed information and summaries to peers and supervisors, exercising discretion with confidential information. Ability to build and deliver solutions that consistently meet customer expectations. Demonstrated organizational, analytical and problem-solving skills. Ability to proactively, independently, strategically and creatively make decisions. Demonstrated interpersonal skills to provide support and guidance as needed. Experience with Microsoft Office and content management systems.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.