IT TRANSFORMATION PROGRAM MANAGER (LEAN SIX SIGMA, MASTER BLACK BELT)
University of Washington
Location: Seattle, Washington
Type: Full Time
Internal Number: 198082
A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s IT Services department has an outstanding opportunity for an IT Transformation Program Manager (Lean Six Sigma, Master Black Belt)!
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake (UWMC-Montlake), UW Medical Center-Northwest (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
In conjunction with UW Medicine IT Services (ITS) and UW Medicine executive leadership, and under the general direction of the Chief Administrative Officer, the primary focuses of the IT Transformation Program Manager (‘Manager’) position are:
Driving the vision and strategy for department-wide process improvement.
Leading and executing process improvement roadmaps.
Increasing adoption and expansion of methodology through coaching and mentoring others in re-usable standards and streamlined processes.
The Manager works closely with, and advises, executive levels, leadership, process owners, user representatives, other ITS teams, operations staff, and other project team members to perform the following responsibilities:
Identifying organizational process improvements, developing strategic and tactical plans, and presenting recommendations to leadership.
Analyzing business processes and data, facilitating user requirements, planning and directing project implementation work, configuration and functional testing.
Collaborating with the Project Management Office (PMO) to manage resources, risks, schedules, financials, and approach throughout the full project life cycle.
Assuring program and project integration across applicable value streams and postiviely impacting department level budget and cost reduction goals.
Actively networking with key industry contacts to understand standard methodologies and emerging practices and mentoring healthcare and ITS leadership/management teams in Lean Six Sigma.
The Manager must be a visible leader who inspire others through good business judgment and passionate communication about the organization. The Manager functions as a strategic adviser and consultant to the Chief Administrative Officer, PMO, project business owners, UW Medicine leadership and executives, and other ITS and operational directors to successfully identify, manage and deliver the appropriate process improvement plan/strategy. The incumbent of this position must be a technical expert in Lean Six Sigma. The Manager is expected to mentor and coach leadership and staff in Lean Six Sigma and train and develop experts in various methodologies for successful project completion. The Manager will also deliver ITIL Lean expertise to internal and external audiences, including but not limited to emails, talking points, and presentations. The incumbent must be technically conversant, yet able to translate technology concepts for people with non-technical expertise.
Additionally, the Manager must utilize exemplary active listening skills, analytic thinking, conflict resolution skills, and elicitation skills to understand organizational issues and their systemic, root causes. The Manager must be a team player for whom the ownership of ideas is less important than the result of the collaborative effort. The Manager must collaborate with other leaders to gain department wide adoption of solutions, which may include reevaluating methodologies and retraining the department’s service culture. This position also identifies integration points across the project value stream projects/processes and coordinates the improvements with key stakeholders and process owners to maximize project/program value delivery. The Manager will ensure consistent, effective, and transparent communications of project activities and milestones as well as stakeholder and leadership activities and decisions made.
Create and sustain strong processes and capabilities through the development/enhancement, deployment, and maintenance of ITIL Lean methods, metrics, tools, training, education, and communication.
Function as Subject Matter Expert while working with business users to define and document business cases for IT project requests, including clear definition of business needs, alignment to strategic objectives, benefits, impacts and KPIs.
Manage a portfolio of complex initiatives.
Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously. Report on project success criteria results, metrics, test and deployment management activities.
Develop and maintain tools, standards, templates, policies, and partnerships to expand and mature these capabilities for the organization.
Work directly with key stakeholders and provide ITIL Lean expertise to develop and maintain the program’s guiding principles and methodologies through solicitation of input from program leadership, site and operational leadership, and appropriate internal and external stakeholders to ensure it continues to fulfill the organization’s requirements.
Create and distribute/deliver program status reports including project financials, milestones, deliverables, dependencies, risks and issues, to various audiences, including project team, sponsors, CIO, and key stakeholders.
Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables related to ITIL Lean and in accordance with documented guidelines.
Set and continually manage project and program expectations while delegating and managing deliverable with project team members and stakeholders.
Continue professional development in order to keep abreast of emerging technologies, methods and best practices.
Act as back-up for other team members and functions, as needed.
Work with group Chief Administrative Officer to carry out the vision for areas of responsibility to support the mission of UW Medicine.
Take ownership of IT transformation roadmap.
Collaborate with all areas of ITS to execute a single IT Vision to support the mission and vision of UW Medicine.
In conjunction with the Chief Administrative Officer, serve as a strategic liaison for healthcare IT efforts where necessary.
Lead and foster an IT Service Management and Process Improvement culture.
In conjunction with the Chief Administrative Officer, implement appropriate levels of service delivery in collaboration with leadership peers in defining, delivering, and improving services for the enterprise.
Develop with stakeholders KPIs for projects, programs, and/or portfolios.
Understand interdependencies between technology, operations, and business needs in order to help team(s) achieve organizational goals/objectives.
Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
Identify and develop trusted adviser relationship with project and program stakeholders, sponsors and, University stakeholders.
Develop and execute an efficient internal communication strategy for ensuring communication with all levels of management within the team. Deliver appropriate and effective executive level communication.
Collaborate with project managers and senior management to ensure that projects and programs are properly defined; and deliver expected efficiency gains, revenue enhancements, increased customer service levels and strategic advantages.
Actively engage in change management activities for Enterprise improvements efforts and drives organizational change management principals across their program.
Lead Enterprise Process Improvements.
Build process improvement capabilities by innovating new approaches and ensuring knowledge is available to others in the organization.
Educate, advise and guide Lean Sigma Six (LSS) methodology to achieve best practice implementation.
Serve as a technical expert on LSS in support of senior leadership.
Deliver Lean Six Sigma training; facilitate hands-on exercises and simulations.
Create, customize, and modify existing Lean Six Sigma training materials for the health care industry based on customer needs assessments and knowledge of industry best practices.
Provide individual mentoring and coaching to Lean Six Sigma practitioners, ITS Leaders and staff.
Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
Delegate tasks and responsibilities to appropriate project personnel.
Coach, mentor, motivate and supervise project and program team.
Champion and drive the implementation of systems, policies and processes that support employee development.
Act as a visible role model for continuous improvement by publicly sharing personal experiences of overcoming leadership challenges.
Bachelor's degree in a healthcare-oriented profession, a technology field, a business-related field, or other discipline that demonstrates analytical or communications abilities or equivalent combination of education/experience.
8+ years of recent healthcare and/or IT experience should include:
7+ years of experience serving in a project leadership role with responsibility for managing progressively more complicated process improvement projects, primarily focused within IT or Healthcare.
3+ years of experience acting in a Black Belt and/or Master Black Belt capacity.
Lean Six Sigma Black Belt certification or 3+ years’ experience in demonstrated leadership of process improvement projects.
ITIL Foundation certification; if not currently certified, must achieve certification within six months of start date.
Demonstrated experience leading culture change and embedding Lean Six Sigma in an organization.
Demonstrated experience executing progressively more complex business analyses within an information technology environment including scope definition, requirements gathering, performing cost/benefit analysis, business process re-engineering, etc.
Ability to apply broad level analysis skills to define and measure KPIs, creating dashboards for organizational improvement.
Ability to measure and leverage financial concepts such as Total Cost of Ownership (TCO) and Return on Investment (ROI) in practice.
Demonstrated record of successful change management. This includes sound governance and communications for executive management and ensuring coordination of activities between program managers inside and outside of the division.
Demonstrated leadership, diplomatic, and motivational skills including the ability to lead up, across, and down multiple business and technology organizations/business units in a complex matrix environment.
Demonstrated experience leading, motivating, and managing various project and program team sizes, including internal and external resources, while holding all teams accountable for performance.
Clear experience mentoring others in process improvement with demonstrated outcomes.
Strong experience presenting to executive sponsors and demonstrated communication skills, both written and oral with technical and non-technical staff, all levels of management.
Strong experience in Project Methodologies (e.g., Agile, SCRUM, SDLC/Waterfall, DMAIC, Lean, and DFSS).
Experience strategic stakeholder management, maintaining relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives.
Experience influencing and gaining buy-in from executive sponsors, team members, stakeholders, and peers.
Experience researching best practices within and outside the organization to establish benchmark data and using continuous process improvement disciplines to achieve results.
Demonstrated proficiency in software applications, including Microsoft Word, Outlook, Excel, Visio, PowerPoint.
Advanced degree (e.g., Master’s, PhD, etc.)
Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Lean Six Sigma Master Black Belt Certification.
ITIL Intermediate certification.
Certification in and/or familiarity with Epic applications.
Familiarity with technical architecture, including applications, servers, databases and networks.
Experience in a formal project management role managing large-scale (10,000 hours), multi-disciplinary projects within a complex environment.
Experience with taxonomy standards and information management, and organization practices.
CONDITIONS OF EMPLOYMENT
This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
Must have the ability to meet in person as directed by manager.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate effectively in English, both verbally and in writing.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.