Customer Service Representative / Sales, Production & Operations Trainee
Unicorr Packaging Group
Location: North Haven, Connecticut
Type: Full Time
Required Education: 4 Year Degree
2 openings available.
The Customer Service Representative is an extension of the sales team and will be responsible for supporting assigned customer accounts. The representative must assist sales by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities. The representative must uphold the very highest level of professionalism and customer service.
Overseeing and managing customer accounts
Primary contact for outside sales representatives
Internal and external phone contact with customers, vendors and outside sales representatives
Obtaining quotes and order entry for customers
Responsible for direct quoting of customer jobs
Provides prompt responses and follow up to customer inquiries for pricing, delivery, and complaints
Responsible for purchasing materials and inventory management
Work directly with production, scheduling and shipping/receiving departments internally and externally to meet customer's expectations for pricing, delivery, and quality
Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, supervisors/managers, and salespeople
Additional activities to facilitate excellent customer relationships and support effective manufacturing and shipping operations
Knowledge and Skills
Commitment to outstanding customer service and an ability to operate with the customer's best interest in mind
Excellent phone etiquette and courtesy, professional communication and customer relationship/service
Ability to multi-task, prioritize work effectively and work in a fast paced environment with competing priorities and a demanding customer base
Strong organizational skills
Problem solver and self-sufficient
Effective internal and external communication skills including oral, written and active listening
Excellent interpersonal skills
Sense of urgency to answer customers and solve customer problems
Ability to calculate figures and amounts such as discounts and volume
Driven and enjoys working hard
Corrugated Packaging related internship experience a plus
Strong computer skills, specifically in MS Office (Outlook, Word, Excel)
Unicorr Packaging Group is a family owned and operated business that has been incorporated since 1946. Experience, expertise and value-added services have made us the preferred supplier to hundreds of customers regionally, nationally and globally. Our customers range from the high tech and medical industries to food and beverage companies.
Unicorr has distinguished itself by its integrity and its manufacturing, design and service excellence, being among the largest converters of corrugated products and protective packaging in the Northeast. Practicing lean thinking to promote efficiency, sustainability and the elimination of waste along with a customer-partnership philosophy, has led to Unicorr’s success and growth.