In 2021, Banner Health was awarded the designation of "Top Revenue Cycle Performance for Large Systems" during the Revenue Cycle Excellence Awards held by Crowe, a national public accounting, consulting and finance service company. The Banner Health Revenue Cycle team was selected for this distinguished designation out of 1,400 large hospitals across the country. Join a team recognized for the innovative and effective strategies that have enabled us to achieve excellence in revenue cycle performance.
The Patient Financial Services (PFS) Department is responsible for the timely and accurate billing and collections of revenue based on CMS guidelines, payer contracts and federal regulations. You will be assigned to a specific team of Patient Financial Services Representatives dedicated to work with specific payor group(s). We strive to create an environment that engages employees to produce at the highest level and recognition for their accomplishments. All individual and team work assignments are designed to collectively meet Banner's goals emphasizing excellent customer service and making a difference in our customer's lives.
The Patient Financial Services (PFS) Supervisor will be responsible for supervising 10-15 Patient Financial Services (PFS) Representatives and overseeing their payers and accounts. This position is also responsible for trending issues, attending 1:1 conference calls with payers and payer meetings, monitoring A/R, completing supervisory billing functions, taking supervisor/escalated customer service calls, monitoring denials/appeals, training new staff and performance reviews for their direct reports.
THIS CAN BE A REMOTE POSITION IF YOU LIVE IN OR NEAR MESA, AZ
3-6 MONTHS IN OFFICE AND REMOTE TRAINING
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY This position directs, trains and assures the work quality of a team of patient financial services staff members. Through effective leadership, this position creates high quality service to patients, providers, payors and staff for services such as billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals.
CORE FUNCTIONS 1. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Sets work goals for team members and monitors measurable outcomes in accuracy, timeliness, productivity and service quality.
2. Provides leadership, work goals and coaching for staff. Selects, hires and trains staff for assigned area. Manages labor expenditures within budgetary guidelines. Conducts performance reviews, counseling/disciplinary action and termination of assigned staff. Works with the team to achieve designated work goals.
3. Uses advanced business and software skills for creating documents, letters, spreadsheets, reports, graphics, and presentations.
4. Coordinates and participates in special projects as assigned.
5. Works under limited supervision following defined procedures and holds responsibility for the performance of the assigned work group. Typically supervises five to fifteen non-exempt staff members. Internal and external customers include all levels of staff in a variety of departments, physicians and their office staff, patients, families, government agencies, insurers, social services, payor organizations.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
MINIMUM QUALIFICATIONS Requires the knowledge and business skills normally demonstrated by an Associates degree in Business Management or equivalent education and/or experience.
Requires a proficiency level typically achieved in three to five years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required.
Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.
PREFERRED QUALIFICATIONS Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company's billing system are preferred. Demonstrated success in a leadership role is a plus.
Additional related education and/or experience preferred.
What might draw you to Banner Health? A great health care career, of course—and a great place to live, no matter what stage of life you’re in. With facilities across the West, there is a health care career for everyone, from big city living in the Phoenix area to friendly small towns in the mountains and plains. As one of the largest nonprofit health systems in the country, Banner Health offers both the stability that comes with success and the possibility of exploring new areas of the country. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages:
Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health.
Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible.
The size, success and growth of our system provide you with the stability and options to pursue your desired career path.
Competitive compensation and comprehensive benefits offer you options to complement your unique needs.