All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
The Harborview Medical Center's Clinic Float Pool has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). Under general supervision, the Patient Care Coordinator(PCC) coordinates the delivery of medical and nursing care and the patient’s access to health care, including the patients’ entry into and through the spectrum of clinical services of the health care system. PCC responsibilities vary depending on the service to which they are assigned by their supervisor.
MAJOR RESPONSIBILITIES: CARE COORDINATION: • Act as primary contact for clinic providers with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general pubic by providing information and advice regarding Harborview Medical Center services. • Interview patients and review anticipated needs upon admission and discharge including: personal escort, transportation, housing, support care, equipment needs, transfer of records, and appointments with physicians. • Act as liaison between the patient and the various clinic and hospital areas and ancillary services to coordinate activities involved in pre-operative planning and preparation. • Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures. • Complete appropriate documentation for planned admissions and surgeries. • Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure. • Facilitate the flow of documents between patient, providers and payers. • Facilitate sending of discharge summary to patient’s primary care physician. • Communicate with health care team members regarding the status and/or completion of care coordination activities. • Advocate for the patient/family by locating appropriate staff to address concerns • Appropriately direct patients and others to other departments across the medical center. • Float to a variety of clinics/departments as needed and as assigned.
REFERRAL MANAGEMENT • Handle intake of all referral requests, ensuring complete information is received and entered into the computer system. • Ensure complete and accurate registration, including patient demographic and insurance referral information are in the computer system. • Coordinate with the Financial clearance Unit/ Patient Access Center for verification of benefits and authorization for outpatient visits, inpatient stays and/or surgical procedures • If working in a specialty clinic that receives internal referrals, ensures that referrals are addressed in a timely manner under the direction of the clinic leadership team. • Work with financial services and establish procedures to ensure financial information is complete prior to appointments, procedures or admissions. • Refer patients to Health Coverage Services when needed. • Review appointment follow-up requirements and expectations with patient to ensure adequate and timely review of the patient plan of care in accordance with all CMS and other regulatory requirements. • Provide summary reports to clinic leadership on referral volumes and status.
APPOINTING: • Schedule appointments for patients, and order interpreter where appropriate. • Schedule surgeries and/or procedures or services needed in the ambulatory management of the patient’s care e.g. class attendance in Patient Family Resource Center.
OFFICE TASKS: • Maintain and use supplies and equipment in a cost-effective manner. • Respond to inquiries by the appropriate route (telephone, fax, or email) and forward to the appropriate individual.
CUSTOMER SERVICE AND TEAM BEHAVIORS • Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting. • Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation. • Act promptly and effectively during an emergency situation. • Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements. • Apply appropriate policies, procedures, protocols and standards of practice in performing duties. • Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities. • Demonstrate support for clinic and divisional policies and procedures. • Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines. • Other duties as assigned.
CORE VALUES: • Quality of work • Mission Centered Professional Practice • Interpersonal Skills • Integrity and Compassion • Patient Care Advocacy • Team Work/Collaborative Practice • Patient/Family Satisfaction/Customer Service • Respect For Patient Confidentiality
OTHER COMPETENCIES: • Uses age specific knowledge that reflects the special needs of a specific patient population. • Computer keyboard proficiency. • Ability to operate office equipment. • Ability to operate telephone system and other communication systems. • Ability to spell and alphabetize. • Ability to interview patients and obtain necessary information. • Basic knowledge of health care coverage. • Basic knowledge of hospital’s geography and resources. • Verbal and written communication skills. • Ability to communicate effectively in English. • Knowledge of medical terminology.
Requirements: A bachelor's degree in a medically related or public relations field and two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians and proficiency in medical terminology; OR equivalent education/experience
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.