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Vice President, Technology Service Manager (IT Service Manager)
Drive optimization of technology solution delivery based on business requirements, existing applications, and latest technology trends. Drive technology advancement and automation for operation efficiencies. Lead the virtual team members and drive desired positive outcome in support of the bank. Operational Management Ensure IT support services meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issue. Provide direction and goal setting on operations strategy. Define roles and responsibilities for the department. Oversee process to ensure SLAs / KPIs / OLA are published and met by support teams. Develop performance measures and consistently report metrics.


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