NOTIFICATIONS Special requirements- For full consideration, applicants will be asked to provide a diversity statement (How have you demonstrated your commitment to diversity and inclusion in the past?).
Telecommuting- We are working remotely during the COVID pandemic and in the future when on-campus work is possible again positions in University Relations may be conducive to remote work.
ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
INITIAL REVIEW DATE (IRD) UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The Initial Review Date (IRD) for this job is: 09-20-2021
Dept Marketing Statement University Relations supports the teaching, research, and public service of UC Santa Cruz by making and keeping deep, heartfelt connections. Building enduring relationships among students, alumni, faculty, donors, and others is the lifeblood of our work and helps to make UC Santa Cruz a thriving community of knowledge, inquiry, public service, and social mobility.
We are a welcoming group of ambitious and creative professionals pursuing our mission in support of the university's overarching purpose. We take our work seriously because we care - but we don't take ourselves too seriously! The University Relations culture is lively and dynamic; we value collaboration; and our staff is resourceful, enthusiastic, and hard-working.
The division is a fun, friendly, and open place, and our colleagues are supportive of and positive about each other's goals and aspirations. We often jump in to help where needed, rolling up our sleeves to get the job done. We dare to approach challenges as opportunities. We seek creative ways to overcome obstacles, at times with limited resources, while keeping our eye on the objective: helping students achieve their goals, providing crucial public service, and advancing life-changing research and discovery.
We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work, and we hope they come from a number of different backgrounds and experiences. We aspire to build an increasingly diverse, equitable, and inclusive workplace. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.
The Data Management unit of University Relations is under the Director of Finance and is responsible for overseeing the collection and maintenance of the data stored in the Ellucian Banner Advancement system (ADFS) and which supports the University of California, Santa Cruz's fundraising program, continuing alumni and parent support for the campus, and public relations and marketing efforts.
ADFS contains over 430,000 UC Santa Cruz constituent records including current and former students and their parents; current and former staff and faculty; donors and prospective donors; governmental, community, and educational leaders; volunteers, and other friends and supporters of the campus.
It is a moderately complex information system, and it is the official database of record for UC Santa Cruz private gift income, donors, and alumni. It is also the primary information resource for the outreach and fundraising efforts of the Chancellor, University Relations staff, and other campus departments.
Under the general supervision of the Associate Director of Data Management, Data Services, the Data Services Specialist is responsible for performing biographic and demographic data entry and data maintenance duties, as well as supporting other associated business and administrative activities of this office including the entry and maintenance of donation related data. The incumbent primarily uses computer tools to accomplish tasks, but duties also include the use of standard office and document imaging equipment. The incumbent performs these duties with minimal supervision.
APPOINTMENT INFORMATION Salary Information: $24.39/hour. Salary commensurate with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: This position is eligible for Full benefits
Schedule Information: Full-time, Fixed Percentage of Time: 100% Average Hours Per Week: 40 Days of the Week: Mon-Fri Shift Includes: Day
Employee Classification: This is a Career appointment
Utilize computer tools/applications including Filemaker, Microsoft Word and Excel to enter and manipulate constituent record data, verify associated demographic information, run reports to maintain ADFS constituent records. Regular data entry schedule includes:
Process mail returns and rectify related issues;
Process event invitation responses;
Process updates and additions resulting from telephone outreach;
Duplicate record research and other data entry error review and correction;
Manual ADFS updates from the alumni online service;
Support manual portion of semi-automated mass data integration interfaces including quality control and associate data corrections (i.e. QAS Batch address cleansing and duplicate record research);
Departmental ADFS data update exchanges;
Mailing list updates;
Academic Information System (AIS) to ADFS graduate/undergraduate degree reconciliation (at least annually).
Update constituent records in ADFS and iModules Online Community from requests received from UR and Campus staff and from constituents. Utilizing the UR Atlassian JIRA ticketing system, receive, prioritize, clarify, track processing, and communicate these record updates.
15% - Data Projects
Support data management projects as assigned.
10% - Support
Engage with end users to gather feedback and recommend system and process enhancements designed to positively impact the stakeholder's overall experience. Employing a range of analytical tools, evaluate customer use and data needs to proactively address issues and provide services that will have the greatest impact for the division and campus. Participate in Information Management testing efforts for new and upgraded/updated reports, queries, procedures, functions, programs, and database conversions and upgrades.
5% - Gift Data Management
Assist the gift administration team with gift biographic data updates and gift entry as needed during peak periods. Ad-hoc reporting for development staff requesting specific giving trends and information.
5% - Mass data cleansing
Independently, and/or in coordination with the Associate Director of Data Management, execute software supported mass data cleansing procedures (such as address cleansing/profiling or email validation of several constituent records at one time.
5% - Training
Support the Associate Director of Data Management in training, directing, and monitoring the work of Data Services students. Provide biographic data training to staff and student staff so they can effectively enter and update biographic data, independently or otherwise. Updates Data Services process documentation as needed.
Dependable, conscientious, self-motivated, efficient and has a positive team attitude.
Takes personal responsibility for all work activities and personal action, acknowledges mistakes and failures without blaming others.
Ability to adhere to a regular work schedule.
Strives to complete activities/projects in a timely manner on or before scheduled deadlines with very little to no errors.
Ability to balance multiple tasks and projects at a time and seeks management guidance on prioritization when workload will impact on-time delivery.
Experience in keyboarding, Mac and/or PC operating systems, Word Processing, Spreadsheet, database (i.e. FileMaker), alpha/numeric filing with the ability to learn and use the Ellucian Banner Advancement system.
Ability to maintain a high degree of accuracy and attention to detail.
Ability to work independently with minimum supervision and as a member of a coordinated, collaborative team, with sensitivity to others needs and schedules.
Strong organizational skills with the ability to sort and track documents and projects systematically and efficiently.
Strong communication, writing and office skills.
Willingness and strong ability to efficiently learn new skills and computer programs while balancing this learning with completion of existing daily tasks.
Analytic skills sufficient to identify issues, recommend courses of action, implement action plans, and evaluate results.
Proven organizational and time management skills.
Ability to perform effectively with frequent interruptions.
Initiative and follow-through to complete a variety of assignments with a high level of attention to detail and accuracy.
Adapting priorities quickly as circumstances dictate.
Working independently and following through on assignments with little direction.
Working as part of a collaborative team on projects toward a defined goal.
Bachelor's degree in related area and / or equivalent experience / training.
Experience using SAP InfoView/Business Objects Reporting.
Ability to train, direct/coordinate, and monitor the work of Data Services student staff.
Experience working with advancement systems, preferable Ellucian (Sungard) Banner Advancement & iModules Encompass.
SQL query experience.
SAFETY STATEMENT All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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