Location: Worcester, MA Category: Other - Per Diem Posted On: Tue Sep 7 2021 Job Description:
Campus Ambassadors provide in-person, public relations support to the campus community, assist various student-facing departments and staff, and alert the Clark University Police Department to any safety and security concerns. Duties focus primarily on community service engagement activities, observational tours of campus, support for events, and includes other duties as assigned. The position does not call for law enforcement duties. By engaging with diverse groups of people within the university community and offering general assistance, the Campus Ambassador is vital to supporting a welcoming presence on campus and to representing Clark University to visitors.
Establish and maintain effective, collaborative, working relationships with peers and others on campus to foster a positive campus environment and ensure effective delivery of services to the campus community and visitors.
Give directions to campus destinations; provide general information about parking procedures, especially related to the display of parking decals/permits and assigned parking areas.
University support to include, but not limited to: lost/found property management, physical security reports, hazard safety reports, fire/evacuation drills, assist with major events.
Responsible for overseeing assigned areas to include, but not limited to: opening and/or securing facilities, verifying doors are closed and locked, complete notices for unsecured areas. Complete Facilities work orders for non-functioning locks or doors, lighting concerns, broken windows, and any other facilities related issues. When not otherwise assigned, tours campus on foot, bicycle or via motorized cart.
Community assistance to include, but not limited to: safety escorts (foot or motorized cart), directions to students, staff, faculty and visitors. Provides campus information and other assistance as required.
Respond to motorist assist requests such as battery jumps or vehicle lockouts and assist if possible with campus-approved methods.
Health services operations support to include, but not limited to, meal delivery and assist with housing assignments, when necessary.
Understand and uphold all Clark University policies and procedures.
Assist community members with information on how to report bias incidents and provide information on the reporting process.
Engage community members through positive interactions and help promote resources and engagement initiatives set forth by various departments.
Act as liaison for various departments such as Residential Life and Housing and the Dean of Students.
Provide support for student early arrivals.
Provide support to the student Lock-Out Assistants as needed.
Provide support and assistance to Residential Life and Housing, Dean of Students, or University Police with conducting welfare checks as appropriate and per policy.
Prior experience working with and contributing to a diverse workplace with the ability to interact effectively with a broad range of constituents on campus.
Ability to interact effectively with a wide range of individuals including the campus community, public, and law enforcement personnel.
Ability to handle sensitive situations with tact and confidentiality.
Must become familiar with the layout of the university and location of alarm panels.
Must be able to effectively communicate with University Police dispatch in the event of an emergency.
Develop an understanding and differentiate between an emergency and non-emergency call for service and how all calls are subject to change and when to contact other resources, such as Student Affairs or University Police.
Knowledge of and the ability to learn how to use the applicable public safety-related equipment and communication systems are essential.
Working knowledge of applicable procedures and regulations related to campus security, safety, and parking.
Ability to observe and recall details and incidents.
Ability to act and resolve parking-related questions.
Ability to write standard notification reports in a clear and concise manner.
Required to complete Campus Security Authority training and follow all federally mandated regulation per the Clery Act.
Working shifts may include overnights, weekends and holidays.
This is a Full-time position with excellent benefits, which include employee and family tuition benefits, 4 weeks' vacation, generous retirement plan, free use of campus fitness center and many more.
Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.
Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.
Founded in 1887, Clark University is a liberal arts-based research university committed toscholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention, Change Our World,” which is the rallying cry that inspires our community every day. Located in Worcester, Massachusetts, Clark University educates its undergraduate and graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. The University’s engages students in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark University’s pioneering model of higher education, LEEP (Liberation Education and Effective Practice) compels undergraduate students to thrive in authentic world and workplace settings, and prepares them for lives and careers of consequence.